Jelena Asanovic
Toronto,ON
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server
Royal Canadian Military Institute
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Hilton Garden Inn Hotel
04.2018 - 03.2020
- Recorded food and drink orders and served customers requests to the highest standards.
- Maintained full product knowledge of menu and specials.
- Passed food orders through to kitchen staff clearly and quickly
- Made suggestions to customers based on preferences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Contributed to inventory management by monitoring stock levels.
Server
Metro
07.2016 - 07.2018
- Maintained proper inventory levels through diligent monitoring and timely restocking of supplies, minimizing waste and cost overruns.
- Exceeded expectations in both speed and accuracy when assembling orders, reducing wait times for customers during busy periods.
- Mastered various positions within the fast-food environment, demonstrating versatility and adaptability as needed for optimal efficiency.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided exceptional service under high-pressure situations during peak hours, maintaining composure and professionalism at all times.
- Delivered outstanding hospitality by greeting customers warmly, answering questions knowledgeably, and ensuring satisfaction throughout the dining experience.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Assisted with preparing salads and cold food items.
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Server
Heart Restaurant and Bar
03.2016 - 07.2016
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Streamlined order-taking process to minimize wait times for diners.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Continuing Education
Ryerson University
297 Victoria Street, Toronto07-2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Wine pairing knowledge
- Calm Demeanor
- Multitasking
- Excellent Communication
- Organizational Skills
- Smart Serve Certificate
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Server
Royal Canadian Military Institute
03.2023 - Current
Server
Hilton Garden Inn Hotel
04.2018 - 03.2020
Server
Metro
07.2016 - 07.2018
Server
Heart Restaurant and Bar
03.2016 - 07.2016
Continuing Education
Ryerson University
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