Summary
Overview
Work History
Education
Interests
Timeline
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Anto Jai Chalen Dominic

Cambridge,ON

Summary

  • Motivated individual with a mature and dedicated work ethic, eager to obtain a part-time job while providing friendly and efficient customer service. HIGHLIGHT OF QUALIFICATIONS
  • Self-starter with strong multi-tasking skills and the ability to effectively prioritize tasks.
  • 15+ years of excellent customer service, effective communication and interpersonal abilities while proactively handling customer inquiries and concerns.
  • Efficient problem-solving and proven ability to work well under pressure within a fast-paced environment.
  • Confident in taking initiative and working with minimal supervision, with the ability to work individually and as a team.

Overview

21
21
years of professional experience

Work History

Senior Associate

Arctern Consulting Pvt Ltd, Innova Solutions Inc
Bangalore
07.2022 - 03.2024
  • Provide cheerful customer service to Volt employees who call regarding their missing or incorrect paychecks, tax deductions, sick pay and medical insurance
  • Respond to questions regarding access to paychecks on the web portal
  • Ensuring proper information is relayed to internal teams regarding missing or incorrect paychecks.

Process Associate

JEBPO Services LLP
Bangalore
11.2020 - 06.2022
  • Exceptional customer service for Texas customers regarding electricity bills with Just Energy/ Amigo Energy/ Tara Energy
  • Raised service requests for electricity bill enquiries and payments
  • Collections, pilot team for collecting unpaid dues.

Associate Specialist

Aegis Customer Support Services Pvt Ltd, Startek
Bangalore
11.2015 - 10.2020
  • SME and coached agents will process online Expedia holiday bookings and flight bookings through Amadeus
  • Call calibration with Expedia client and quality team
  • Assisted in nesting new batches and taking supervisor/ escalation calls.

Supervisor

Global Trade Fx Ltd
London
05.2014 - 09.2014
  • Set up a forex exchange store and Western Union, managing budgets of up to 100K pounds
  • Spearheaded a team of five across three branches to monitor suspicious activity and record keeping as compliance delegate.

Store Assistant

R&M Exchange Ltd
London
01.2012 - 03.2014
  • Provided the best and most competitive rates for buying and selling currency
  • Generated daily reports through data entry.

Team Member

NISA
London
05.2011 - 12.2011
  • Cleaned, refilled shelves, baked, cash register services in the grocery store.

Customer Service Executive

HSBC Electronic Data Processing India Pvt Ltd
Bangalore
01.2005 - 04.2010
  • Resolved customer enquiries about HSBC checking and savings accounts for US customers
  • Assisted customers calling regarding net banking
  • Cross-trained to manage high volume workload within a deadline-driven environment.

Sales Associate

Transworks Services Ltd
Bangalore
12.2002 - 08.2004
  • Outbound telesales to sell MBNA credit cards to UK prospective customers.

Education

MBA - Management and Leadership, International Management

Conestoga College, University of Wales
12.2024

01.2012

Bachelor of Science -

Bangalore University
01.2002

Interests

hrs 24 hrs available available available available available available available

Timeline

Senior Associate

Arctern Consulting Pvt Ltd, Innova Solutions Inc
07.2022 - 03.2024

Process Associate

JEBPO Services LLP
11.2020 - 06.2022

Associate Specialist

Aegis Customer Support Services Pvt Ltd, Startek
11.2015 - 10.2020

Supervisor

Global Trade Fx Ltd
05.2014 - 09.2014

Store Assistant

R&M Exchange Ltd
01.2012 - 03.2014

Team Member

NISA
05.2011 - 12.2011

Customer Service Executive

HSBC Electronic Data Processing India Pvt Ltd
01.2005 - 04.2010

Sales Associate

Transworks Services Ltd
12.2002 - 08.2004

MBA - Management and Leadership, International Management

Conestoga College, University of Wales

Bachelor of Science -

Bangalore University

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Anto Jai Chalen Dominic