Cezar Gordon
Iqor Ph
Leganes,Iloilo
8
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Work From Home Help Desk Specialist
2 Years- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Senior Technical Support Specialist
4 Years- Evaluated system potential by testing compatibility of new programs with existing programs.
- Prepared references for users by writing clear operating instructions.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve issue.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Customer Support Specialist
6 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Floor Support for Microsoft Xbox
1 Year 2 Months- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Arts - Mass Communication
Skills
Billing Specialist
Customer Relations Specialist
Help Desk Support
Self-Help Education
Problem-Solving and Troubleshooting
Strong Organizational Skills
Empathy
Persuasive Selling
Outstanding Communication Skills
Learning Proficiency
Close Attention to Detail
Timeline
Work From Home Help Desk Specialist
Iqor Ph
11.2020 - 11.2022Read More
Senior Technical Support Specialist
Iqor Ph
11.2016 - 11.2020Read More
Customer Support Specialist
Startek Philippines
04.2016 - 10.2016Read More
Floor Support for Microsoft Xbox
Teleperformance Philippines
01.2015 - 03.2016Read More
University of Antique Main Campus
Bachelor of Arts from Mass Communication
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