Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CEYLAN HAKKACIRMAZ

Waterloo,CA

Summary

Experienced Technical Specialist with 10 years of expertise in Order Support and Finance at Apple. Highly skilled in providing hardware and software support for Apple devices, delivering exceptional customer service, and effectively managing multiple tasks. Committed to continuous learning and professional development to stay in line with technological advancements and industry trends

Overview

16
16
years of professional experience

Work History

Technical Specialist

Apple
02.2024 - Current
  • Providing technical support to the customers
  • Help customers with ath advice or solution on iPod, iPhone, Apple Watch, iPad, and Apple TV devices
  • Performed troubleshooting activities to identify root cause of system issues
  • Ensured compliance with company policies and procedures while providing technical assistance
  • Maintained up-to-date knowledge on emerging technologies
  • Assisted users with installation of software applications as required
  • Identified and resolved software and hardware malfunctions in timely manner
  • Provided personal training for new customers.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.

RCC Payments Specialist (SME) - Order Support and Finance

Apple
11.2013 - 01.2024
  • Worked cross-departmentally between local and central finance teams
  • Processed documentation and queries from both customer and Apple Internal departments
  • Managed all required documentation for Return Merchandise Authorizations (RMAs)
  • Handled customer inquiries in SAP, including issues related to payments, refunds, VAT adjustments, invoice modifications and reprints, issuing credit and debit memos, and performing reconciliations.
  • Actioned payment blocks and reports
  • Developped creative solutions to complex customer issues and followed through to resolution
  • Participated in Procedure Improvement processes and projects
  • Provided support to other AOS teams during the busy times
  • Ensured all activity is addressed within specified Service Level Agreements (SLAs)
  • Handled escalated customer concerns to build retention
  • Participated in regular training to maintain up-to-date knowledge on company products and policies
  • Processed outbound customer calls
  • Managed high-volume customer queries simultaneously through effective multitasking.

Financial Controller

Baker & McKenzie
02.2012 - 11.2013
  • Completed statutory and regulatory reporting requirements within defined deadlines
  • Generated client Invoices and monitored outstanding invoices
  • Actioned the correction requests on invoices
  • Communicated with customers to identify and resolve outstanding payments
  • Compiled general ledger entries on short schedule with 100% accuracy
  • Trained new employees on accounting principles and company procedures
  • Organised and carried out month-end, quarterly and year-end processes
  • Prepared accurate financial reports and monthly statements for accounts receivable.
  • Collaborated closely with department heads to establish accurate budgets and monitor performance against targets.

Commercial Marketing Specialist

Turkish Bank AŞ
09.2008 - 09.2010
  • Preparation of commercial loan applications
  • Following up the necessary documentation for the commercial loan applications
  • Archiving the loan application files
  • Submission of loan applications
  • Responsible for the marketing activities of the branch
  • Organising customer visits (for new and existing customers)
  • Preparation of monthly and weekly loan & risk reports
  • Contacting customers in case of any queries during loan application
  • Responsible for loan renewals.

Education

Bachelor of Business Administration in Economics -

Koç University
Istanbul, TR
06.2007

Diploma of Higher Education in Physical Sciences -

Saint Joseph French High School
Istanbul, TR
06.2003

Communication Strategies for a Virtual Age -

University of Toronto
12.2023

Skills

  • Customer Service
  • Customer Relationship Management
  • Reports Generation
  • Excel
  • General Ledger
  • Mac OS
  • Microsoft Excel
  • Written Communication
  • Teamwork and Collaboration
  • Multitasking
  • Effective Communication
  • Technical support knowledge
  • Proficient in SAP
  • Phone and Email Etiquette
  • MS Office
  • Invoice Processing
  • Accounts Payable and Receivable
  • Virtual communication
  • Hardware diagnostics
  • Apple Software Support

Languages

English
French
Turkish

Timeline

Technical Specialist

Apple
02.2024 - Current

RCC Payments Specialist (SME) - Order Support and Finance

Apple
11.2013 - 01.2024

Financial Controller

Baker & McKenzie
02.2012 - 11.2013

Commercial Marketing Specialist

Turkish Bank AŞ
09.2008 - 09.2010

Bachelor of Business Administration in Economics -

Koç University

Diploma of Higher Education in Physical Sciences -

Saint Joseph French High School

Communication Strategies for a Virtual Age -

University of Toronto

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CEYLAN HAKKACIRMAZ