CEYARA ADAMS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Leasing Agent
Blackline Management Company
03.2022 - 09.2022
- Showing and leasing apartments
- Client satisfaction
- First point of contact for company
- Marketing and advertising
Motivator
Goodlife Fitness
11.2021 - 04.2022
- Creating and maintaining long-term relationships with members
- Motivate, encourage, and empower anyone who walks in the door
- Effective communication
- Guest services and reservations agent
Cart Girl/Bartender
Banty's Roost
04.2021 - 09.2021
- Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Customer service
Blue Mountain
11.2018 - 03.2020
- With interpersonal and communication
- Computer software skills
- Independent and teamwork environment
- Answering phones in a professional manor with and without a script
- Booking hotel reservations as well as lessons and camps for both summer and winter seasons
Education
Bachelor of Arts - Health And Human Services
Tyndale University
04.2024
No Degree - Teaching English As A Second Language, TESL
Premiere TEFL Academy
09.2021
Skills
- Drive, ambition, and confidence
- Smart Serve certified
- Strong phone call conversation skills
- Excellent communication and cooperation
- Strong de-escalation skills
- Strong keyboard skills
- Ability to remain calm and effective in stressful situations
- Creative and ambitious while being enthusiastic and energetic
- Marketing and Advertising
- Tenant Screening
- Move-In Coordination
- Client Needs Assessment
- Property Tours
- Leasing and Sales
- Social Media Engagement
- Microsoft Office
- Creative and Adaptable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Leasing Agent
Blackline Management Company
03.2022 - 09.2022
Motivator
Goodlife Fitness
11.2021 - 04.2022
Cart Girl/Bartender
Banty's Roost
04.2021 - 09.2021
Customer service
Blue Mountain
11.2018 - 03.2020
Bachelor of Arts - Health And Human Services
Tyndale University
No Degree - Teaching English As A Second Language, TESL
Premiere TEFL Academy
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