Cethar Haruna
Ottawa,Ontario
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of account receivable, administration and customer service. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Order to Cash Analyst
Nestle Central and West Africa Ltd
Accra, Ghana
03.2021 - 08.2023
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with credit managers to review credit limits
periodically, ensuring they align with current business needs and mitigate risk. - Prepared weekly and monthly reports whiles adhering to
Standard Operating Procedures (SOP). - Held weekly meetings with relevant stakeholders to discuss KPIs to ensure continuous improvement and share relevant ideas to achieve set targets.
- Analyzed customers’ accounts to identify payment discrepancies and develop action plans.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
- Performed data analysis on customer accounts to detect trends in order processing delays or issues.
- Monitored incoming payments against open invoices, identified discrepancies, and followed up as necessary.
- Reviewed customers' orders for accuracy and completeness, ensuring compliance with company policies.
- Developed and implemented process improvements to reduce the time between order entry and cash receipt.
- Reconciled differences between customers' remittances versus amounts due according to invoices issued.
- Identified opportunities for streamlining manual processes
utilizing technology solutions. - Collaborated with other departments such as Sales and
Marketing to ensure smooth flow from order entry through cash receipt. - Prepared monthly reconciliations for assigned customer
accounts to ensure accuracy of balances reported in the
General Ledger.
Customer Service Representative
Nestle Central and West Africa Ltd
Accra, Ghana
08.2017 - 02.2021
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Assisted customers with financial inquiries and provided accurate information regarding policies and procedures.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Maintained customer records per company guidelines and regulations to ensure accurate and up-to-date information.
- Processed incoming payments and ensured they were posted into the right customers’ accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Closely worked with the Dispute Management team, providing necessary support and documentation to help resolve customer disputes and claims swiftly and effectively.
Administrative Assistant
Ghana Ports and Harbour Authority
Tema, Ghana
07.2016 - 07.2017
- Managed and enhanced daily administrative activities, including acquisition, inventory, and relationship with vendors.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided excellent customer service by attending to inquiries, addressing challenges, and keeping customer satisfaction at a high level at all times.
- Enhanced information flow and communication channels, resulting in expedited decision-making and efficient task execution.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Collaborated with cross-functional teams to facilitate project planning, execution, and communication with stakeholders.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Administrative Assistant (Intern)
Tema Development Corporation
Tema, Ghana
06.2015 - 08.2015
- Maintained tidy and professional office space to give positive first impression to visitors.
- Generated office correspondence and reports.
- Assisted with special projects supporting sales and marketing campaigns.
- Liaised with team members to assist in employee conflict resolution.
- Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
- Provided administrative support to the executive team in a timely manner.
- Performed data entry tasks into various databases as needed.
- Monitored office supply levels and placed orders when necessary.
- Responded to inquiries via email, telephone and social media platforms.
- Maintained appointment and event calendars for executives and department heads.
Factory Assistant (Industrial Attachment)
Horseman Shoes Factory
Kumasi, Ghana
02.2015 - 04.2015
- Assisted in shoe production process such as sewing and lusting
- Kept operations area neat and orderly to minimize obstacles.
- Assisted in meeting deadlines of customers' orders.
- Sorted and packaged products to prepare for processing or shipment.
- Inspected product quality before packaging and shipment.
- Cleaned up work area at the end of shift to maintain safe working environment.
- Ensured proper labeling of completed products before shipping out.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Provided assistance during the assembly of various components by hand or machine operation.
- Reported any defects or irregularities found during operations to supervisor immediately.
- Worked collaboratively with other employees to ensure smooth workflow throughout the factory.
- Packaged products and double-checked package labels for accuracy.
- Maintained accurate records of inventory levels and stock movements.
Education
MBA - Applied Business Analytics
Carleton University
Ottawa, ON 09.2023 - Current
Master of Science - Management Information Systems
Ghana Institute of Management And Public Administration
Accra, Ghana 01.2021 - 07.2023
Bachelor of Arts - Integrated Rural Art And Industry
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 08.2013 - 06.2017
Skills
- Excellent interpersonal skills
- Strong Analytical and problem-solving skills
- Demonstrated organizational and planning skills, attention to detail, and accuracy
- Ability to work in a multicultural environment
- Results focus
- Knowledge sharing and continuous improvement mindset
- Proficient in Globe SAP
- Proficient in the use of Microsoft Word, Excel, PowerPoint, and SAP
- Interested in process improvement
- Ability to prioritize work and perform under pressure
- Multitasking Abilities
- Teambuilding
- Organization and Time Management
- Problem-Solving
- Flexible and Adaptable
- Dependable and Responsible
References
1. Lynette Diedricks
Credit Manager
Nestle South Africa
Phone: +27 84 567 9245
Email: Lynette.Diedricks@za.nestle.com
2. Andrew Akuamoah Apenteng
Chief Finance Officer
Impact Hub Accra
Phone: +233 24 284 0758
Email: andrew.apenteng@impacthub.net
3. Mr. Eugene Padditey
Lecturer
Kwame Nkrumah University of Science and Technology
Phone: +233 20 111 9999
Email: padditey.cass@knust.edu.gh
4. Mr. Godfred Nkrumah
Factory manager
Horseman Shoes
Phone: +233 24 295 4207
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
MBA - Applied Business Analytics
Carleton University
09.2023 - Current
Order to Cash Analyst
Nestle Central and West Africa Ltd
03.2021 - 08.2023
Master of Science - Management Information Systems
Ghana Institute of Management And Public Administration
01.2021 - 07.2023
Customer Service Representative
Nestle Central and West Africa Ltd
08.2017 - 02.2021
Administrative Assistant
Ghana Ports and Harbour Authority
07.2016 - 07.2017
Administrative Assistant (Intern)
Tema Development Corporation
06.2015 - 08.2015
Factory Assistant (Industrial Attachment)
Horseman Shoes Factory
02.2015 - 04.2015
Bachelor of Arts - Integrated Rural Art And Industry
Kwame Nkrumah University of Science And Technology
08.2013 - 06.2017
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