FELIPE HERNANDEZ-MERLANO
North York,ON
Summary
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Demonstrated ability to turn high potential rookies into managers.
Overview
13
13
years of professional experience
Work History
Sales Manager
YESA
06.2024 - Current
- Proven track record of consistently hitting and surpassing targets and goals on a personal level as a top producer climbing ranks from sales rep to manager.
- Consistently surpassing quotas and targets while leading teams with 3-4 Juniors developing their skills.
- Demonstrated ability to not only lead others to fulfill potential, but create other managers
Head Tour Guide
Buzz Tours Toronto
03.2023 - 09.2023
- By leading 3 hour walking tours in the downtown area I further developed customer service skills by tailoring each to the specific patrons. Personalized reviews from patrons available on Air BnB experiences and Tripadvisor.
- Ran 90% of all the summer tours for one of the highest rated Air BNB experiences in Canada with an average of 4.9/5 star rating.
Personal Support Worker/Caregiver
Beth Tikvah Foundation
04.2020 - 12.2022
- Created and upheld a clean home for clients while inspiring independence in young adults with developmental challenges who outgrew the foster care system.
- With an emphasis on empowerment and acceptance of diversity and promotion of autonomy a variety of strategies were forged when learning to adequately provide for those with differing needs.
Helping Hands Integration Counsellor
Unionville Montessori/YMCA Summer Camp
06.2019 - 08.2019
- Became adaptive and resourceful by working one-to-one with children with differing abilities
Camp Counselor/ Daily Activities Coordinator
Unionville Montessori/YMCA Summer Camp
06.2018 - 08.2018
- Developed quick thinking and innovation skills to keep campers engaged
Cashier/Food Service Handler
Tim Hortons
01.2017 - 01.2018
- Developed customer service skills through interactions with different kinds of customers
Swimming Councillor/ Field Trip Supervisor
Unionville Montessori/YMCA Summer Camp
06.2016 - 08.2016
- Honed leadership skills through developing interpersonal relationships
Head Produce Clerk
No Frills
01.2015 - 01.2016
- Honed time management and prioritization skills due to the strict, sequential deadlines
Cashier
Dollar Tree
01.2014 - 01.2015
- Improved clear communication and service skills by assisting customers
Dry Produce Clerk
Garden Basket
01.2013 - 01.2014
- Manifested constructive criticism into improvement in various areas such as multitasking and
Education
Bachelor of Arts - Philosophy
McMaster University
Hamilton, ON06.2024
Skills
- Strong leader in various communities
- Exceptional communication
- Effective time management
- Public speaking expertise
- Patience and tolerance
- Group coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Education/Accomplishments
- Vice President Organization of Latin American Students ‘20-‘22
- Valedictorian 2012 & 2016 Elementary & High school
- Executive of Community Relations York Secondary Catholic President’s Council ’13-‘15
Timeline
Sales Manager
YESA
06.2024 - Current
Head Tour Guide
Buzz Tours Toronto
03.2023 - 09.2023
Personal Support Worker/Caregiver
Beth Tikvah Foundation
04.2020 - 12.2022
Helping Hands Integration Counsellor
Unionville Montessori/YMCA Summer Camp
06.2019 - 08.2019
Camp Counselor/ Daily Activities Coordinator
Unionville Montessori/YMCA Summer Camp
06.2018 - 08.2018
Cashier/Food Service Handler
Tim Hortons
01.2017 - 01.2018
Swimming Councillor/ Field Trip Supervisor
Unionville Montessori/YMCA Summer Camp
06.2016 - 08.2016
Head Produce Clerk
No Frills
01.2015 - 01.2016
Cashier
Dollar Tree
01.2014 - 01.2015
Dry Produce Clerk
Garden Basket
01.2013 - 01.2014
Bachelor of Arts - Philosophy
McMaster University
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