Cesar Gonzalez Rodriguez
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Product Management - Customer Service
Liberty Networks
04.2015 - 09.2022
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Prepared product statements and customization proposals for existing customers or new prospects.
- Worked with development team on design and requirement management of new and existing products.
- Empowered sales teams with up-to-date training materials, enabling them to effectively promote the benefits of our products to potential clients.
Education
Bachelor of Science - System Engineer
University of Cundinamrca
Bogota06.2006
Skills
- Goal-oriented mindset
- Client Relationship Building
- Complaint Handling
- Workflow Management
- Customer satisfaction measurement
- Escalation management
- Service recovery
- Customer Service
- Attention to Detail
- Listening Skills
- Team Collaboration
- Multitasking and Organization
- Computer Skills
- Sales expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Product Management - Customer Service
Liberty Networks
04.2015 - 09.2022
Bachelor of Science - System Engineer
University of Cundinamrca
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