Cesar Velazquez
Pacoima
Summary
Results-driven insurance specialist with a proven ability to deliver tailored client solutions and foster positive outcomes. Expertise in navigating complex policies, conducting thorough risk assessments, and effectively managing customer relationships. Recognized for strong collaboration within teams, adaptability to evolving needs, and a consistent track record of achieving organizational objectives. Proficient in sales strategies, policy analysis, and providing insightful client advisory services that enhance overall satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Rapid Insurance Services
Burbank, CA
10.2024 - Current
- Developed customized insurance plans to meet clients' unique needs, enhancing customer satisfaction.
- Educated clients on policy options, ensuring informed decision-making and adherence to regulations.
- Evaluated client information to identify risk factors, improving underwriting accuracy and efficiency.
- Mentored junior agents in sales techniques and product knowledge, fostering a collaborative team environment.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Rideshare Driver
Uber
Los Angeles, CA
05.2018 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
Rideshare Driver
Lyft
Los Angeles, CA
04.2018 - Current
- Greeted customers and provided them with information about the rideshare service.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Insurance Agent
Vios insurance
Van Nuys, CA
04.2017 - 01.2020
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
Education
High School Diploma -
Hemet Adult School
Hemet, CA05-2009
Skills
- Customer Engagement
- Vehicle Maintenance
- Punctuality
- Safe Driving
- Schedule Management
- Customer Service
- Defensive Driving
- Time Management
- Wheelchair Assistance
- Tires and Brakes Inspections
- Communication
- Efficiency and Time Management
- Dependable and Trustworthy
- Communication and Interpersonal Skills
- Time, Mileage, and Fuel Tracking
- Safety Equipment Verification
- Routine Vehicle Maintenance
- Clean Driving Record
- Report Preparation
- Customer Relationships
- Client retention
- Client needs analysis
- Auto insurance
- Account management
- Policy writing
- Negotiation
- Leads prospecting
- Risk mitigation
Languages
Spanish
Professional Working
Timeline
Insurance Agent
Rapid Insurance Services
10.2024 - Current
Rideshare Driver
Uber
05.2018 - Current
Rideshare Driver
Lyft
04.2018 - Current
Insurance Agent
Vios insurance
04.2017 - 01.2020
High School Diploma -
Hemet Adult School