Cesar Prado
Edmonton
Summary
Motivated and dependable professional with experience working in fast-paced environments that require strong communication and teamwork. Known for adapting quickly, and maintaining professionalism in all situations. Highly committed to building a long-term career, and doing what is needed to be successful and reliable in the workplace.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Delivery Associate
A Cappella Catering
Edmonton
03.2023 - Current
- Delivered catering orders to clients in a timely and efficient manner.
- Followed safety protocols while transporting food items to various locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Answered questions related to product availability or services provided upon request from customers.
Hardwood Floor Installing Helper
N-Pro
Edmonton
09.2022 - 03.2023
- Operated basic tools and equipment to assist in various tasks effectively.
- Collaborated with coworkers to streamline workflows and improve efficiency.
- Supported team members with loading and unloading materials and supplies.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
Customer Service Representative
Winners
Edmonton
10.2021 - 09.2022
- Assisted customers with product inquiries and order processing.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to improve customer service workflows.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Bakery Worker
Save on foods
Edmonton
08.2021 - 08.2022
- Maintained cleanliness and organization of the bakery area during shifts.
- Assisted customers by providing product information and recommendations.
- Implemented food safety practices to ensure product quality and compliance.
- Assisted customers with their orders providing advice on different types of pastries available.
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
Education
Austin O’Brien High School
Edmonton, ABSkills
- Customer service
- Time management
- Team collaboration
- Adaptability
- Communication skills
- Efficient navigation
- Critical thinking
- Punctual and reliable
- Bilingual
- Fluent in Spanish
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Delivery Associate
A Cappella Catering
03.2023 - Current
Hardwood Floor Installing Helper
N-Pro
09.2022 - 03.2023
Customer Service Representative
Winners
10.2021 - 09.2022
Bakery Worker
Save on foods
08.2021 - 08.2022
Austin O’Brien High School