Cesar Perales
Bakersfield
Summary
Security professional with specialization in incident response and compliance enforcement. Demonstrated success in maintaining secure environments through collaboration with law enforcement and management. Expertise in risk assessment and mitigation strategies, complemented by strong report writing and leadership skills. Experienced Security Site Supervisor with a focus on policy enforcement and team management to uphold safety standards and ensure compliance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Arvin
03.2023 - Current
- Monitored security systems and conducted patrols of facility grounds and perimeter areas.
- Responded swiftly to incidents, documenting findings for management review.
- Enforced company policies to guarantee compliance with safety regulations.
- Collaborated with law enforcement during investigations and emergency situations.
- Maintained secure environment for employees and visitors through proactive measures.
- Produced detailed reports on daily activities and any irregularities observed.
Security Site Supervisor
Transwest Security
Bakersfield
07.2015 - 02.2023
- Supervised security personnel ensuring compliance with policies and procedures.
- Conducted regular site checks to identify safety hazards and security risks.
- Coordinated training sessions for new staff on protocols and emergency procedures.
- Collaborated with clients to address specific security concerns and preferences.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Provided security team leadership and contributed to on-call duties.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Upheld strict confidentiality regarding sensitive information and security measures.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Collaborated with law enforcement to resolve escalated situations.
Construction Cleaner
Tuff Shed
Bakersfield
05.2012 - 02.2015
- Assisted skilled tradespeople in various construction tasks and projects.
- Operated hand and power tools safely and effectively on job sites.
- Maintained clean and organized work areas to enhance safety and efficiency.
- Loaded and unloaded materials, ensuring proper handling techniques were used.
- Followed instructions from supervisors to complete assigned tasks accurately.
- Collaborated with team members to meet project deadlines and goals.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Worked productively as lead or helping team member to drive customer satisfaction.
Customer Support Specialists
Xerox, ACS
Bakersfield
02.2001 - 02.2012
- Managed high-volume inbound calls to assist customers with inquiries.
- Provided accurate information regarding products and services to enhance customer experience.
- Resolved customer issues efficiently through active listening and problem-solving skills.
- Documented call details in CRM system for seamless communication among team members.
- Trained new representatives on company policies and effective call handling techniques.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Associate of Arts - Religious Studies
College For Officer Training CFOT
Rancho Palos Verdes, CA06-1998
Skills
- Security monitoring and incident response
- Policy enforcement and compliance
- Risk assessment and management
- Report writing
- Fluent in Spanish
- High level of integrity
- Interior and exterior patrol
- Incident reporting
Certification
- California GUARD REGISTRATION 08/31/2025
- California CCW 03/18/2024
- Utah CCW 03/22/2024
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
03.2023 - Current
Security Site Supervisor
Transwest Security
07.2015 - 02.2023
Construction Cleaner
Tuff Shed
05.2012 - 02.2015
Customer Support Specialists
Xerox, ACS
02.2001 - 02.2012
Associate of Arts - Religious Studies
College For Officer Training CFOT
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