Cesar Penagos
Calgary,AB
Summary
Dynamic and results-oriented professional with a proven track record at Midtown Barbershop, enhancing client base through strategic marketing and exceptional service. Skilled in customer safety and verbal communication, adept at problem-solving and fostering team collaboration. Demonstrated ability to exceed customer expectations, ensuring loyalty and retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barber
Midtown Barbershop
10.2022 - Current
- Increased client base through strategic marketing initiatives, including social media promotion and word-of-mouth referrals from satisfied customers.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Resolved guest complaints about service or style.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Store Clerk
Unimarket
08.2020 - 07.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Education
Notre Dame High School
Calgary, AB06.2022
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Problem-solving
Languages
Spanish
Native or Bilingual
Certification
ProServe
Protect
Timeline
Barber
Midtown Barbershop
10.2022 - Current
Store Clerk
Unimarket
08.2020 - 07.2022
Notre Dame High School
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