Cesar Monte
Kingston,ON
Summary
Dynamic sales associate with proven expertise in customer service. Recognized for building strong customer relationships and achieving sales targets through effective communication and product presentation. Committed to enhancing shopping experiences while maintaining store organization and cleanliness, ensuring a welcoming environment for all customers.
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Men's Sales Associate
Hudson's Bay
10.2017 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate
Sears Canada
02.1998 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
Warehouse Shipper
Zellers
03.1995 - 03.1998
- Increased warehouse efficiency by streamlining shipping processes and implementing innovative solutions.
- Contributed to reducing product damage by properly packing items and securing them for transport.
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
- Organized warehouse layout for optimal space utilization, increasing storage capacity and accessibility of goods.
- Maintained a safe work environment, adhering to safety protocols and conducting regular inspections.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Followed safe handling processes for different types of loads and materials.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
Delivery Driver Shipper
Leon's Furniture
03.1989 - 03.1995
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
General Arts & Science Diploma
St.Lawrence College
Kingston Business Administration Diploma
St. Lawrence College
Kingston, ONSkills
- Guest relations
- Product presentation
- Inventory management
- Loss prevention
- Product merchandising
- Display building
- Teamwork
- Customer service
- Friendly and helpful
- Teamwork and collaboration
- Customer assistance
- Attention to detail
- Strong communication and interpersonal skills
- Excellent communication
- Effective communication
- Positive customer engagement
- Cash handling
- Cash register operation
- Stock replenishment
- Sales expertise
Accomplishments
- Achieved Top Sales Performer 2017- 2024 through effectively helping and growing customer base.
Languages
English
Certification
- Certified in Men's Wear Tailoring
Top Sales Performer 2017-2024
Top Sales Performer 2017 - 2024 grew store stores sales with consistent Customer Service and averaged annual sales of over $500,000.
Timeline
Men's Sales Associate
Hudson's Bay
10.2017 - Current
Sales Associate
Sears Canada
02.1998 - 10.2017
Warehouse Shipper
Zellers
03.1995 - 03.1998
Delivery Driver Shipper
Leon's Furniture
03.1989 - 03.1995
General Arts & Science Diploma
St.Lawrence College
Business Administration Diploma
St. Lawrence College
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