Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Authorized To Work
Timeline
Generic

Cesar Juarez

Redlands

Summary

Friendly customer service-oriented individual with a strong desire to exceed customer expectations. Bilingual, providing a unique advantage in assisting Spanish-speaking clients. Excited about the opportunity to showcase abilities and grow within a company that values personal development.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Customer Service Representative

A Storage Place
Redlands
09.2024 - Current
  • Greeted customers and provided assistance with inquiries.
  • Ran daily and reports for managers to use in operational planning.
  • Collected deposits or payments and arranged for billing.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Performed cashier duties including processing credit card payments and issuing receipts.
  • Assisted customers in selecting appropriate products or services to meet their needs.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Parts Specialist

Volkswagen of Palm Springs
02.2019 - 12.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained clean and neat parts counter and sales floor.
  • Adhered to company guidelines for performance and compliance.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Parts Specialist

Coachella Valley Volkswagen
11.2016 - 02.2019
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.

Service Advisor

Unicars Honda
03.2016 - 10.2016
  • Meet and greet customer in service drive upon arrival
  • Write repair orders, book and close repair orders/schedule appointments
  • Update customers on vehicle status
  • Inform and customers of maintenance items recommended and repairs needed
  • Shuttle driver as needed
  • Express lube service advisor Honda certified
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Nurse Recruiter

ReadyLink Healthcare
09.2015 - 01.2016
  • Called nurses from resume's or from a company's call log to contract a nurse for travel positions nationwide
  • Also prepared all necessary documents required to complete the nurses contract with hospital
  • Answered phone calls, handled marketing emails and advertising ads via internet
  • Became a travel placement manager after 2 months with the company

Service Advisor/Writer

BMW of Palm Springs
08.2008 - 06.2015

Service Advisor/Writer

Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007

Service Advisor/Writer

Palm Springs Nissan
02.2003 - 07.2006

Service Advisor/Writer

Mazda/Kia superstore
03.2002 - 02.2003

Service Advisor/Writer

Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002

Telemarketer

Trendwest Resorts
01.1996 - 01.1997

Carpet/tile cleaner

Scott's/Elite carpet care
12.1995 - 09.1996

Education

High school or equivalent -

Bullard-Havens Technical High School

Skills

  • ADP/CDK
  • Advent
  • Bilingual (Spanish/English)
  • Microsoft Word
  • Microsoft Excel
  • Windows
  • Shipping and receiving
  • Returns processing
  • Packaging and labeling
  • Stock control
  • Parts identification
  • Customer service
  • Ordering parts
  • Invoice processing
  • Order fulfillment
  • Email communication
  • Clean driving record
  • Suggestive selling
  • Vendor relations
  • Parts recommendation
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Cash handling

Certification

Driver's License

Additional Information - Authorized To Work

Authorized to work in the US for any employer

Timeline

Customer Service Representative

A Storage Place
09.2024 - Current

Parts Specialist

Volkswagen of Palm Springs
02.2019 - 12.2021

Parts Specialist

Coachella Valley Volkswagen
11.2016 - 02.2019

Service Advisor

Unicars Honda
03.2016 - 10.2016

Nurse Recruiter

ReadyLink Healthcare
09.2015 - 01.2016

Service Advisor/Writer

BMW of Palm Springs
08.2008 - 06.2015

Service Advisor/Writer

Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007

Service Advisor/Writer

Palm Springs Nissan
02.2003 - 07.2006

Service Advisor/Writer

Mazda/Kia superstore
03.2002 - 02.2003

Service Advisor/Writer

Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002

Telemarketer

Trendwest Resorts
01.1996 - 01.1997

Carpet/tile cleaner

Scott's/Elite carpet care
12.1995 - 09.1996

High school or equivalent -

Bullard-Havens Technical High School
Cesar Juarez