Cesar Juarez
Redlands
Summary
Friendly customer service-oriented individual with a strong desire to exceed customer expectations. Bilingual, providing a unique advantage in assisting Spanish-speaking clients. Excited about the opportunity to showcase abilities and grow within a company that values personal development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
A Storage Place
Redlands
09.2024 - Current
- Greeted customers and provided assistance with inquiries.
- Ran daily and reports for managers to use in operational planning.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Parts Specialist
Volkswagen of Palm Springs
02.2019 - 12.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Parts Specialist
Coachella Valley Volkswagen
11.2016 - 02.2019
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Service Advisor
Unicars Honda
03.2016 - 10.2016
- Meet and greet customer in service drive upon arrival
- Write repair orders, book and close repair orders/schedule appointments
- Update customers on vehicle status
- Inform and customers of maintenance items recommended and repairs needed
- Shuttle driver as needed
- Express lube service advisor Honda certified
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Nurse Recruiter
ReadyLink Healthcare
09.2015 - 01.2016
- Called nurses from resume's or from a company's call log to contract a nurse for travel positions nationwide
- Also prepared all necessary documents required to complete the nurses contract with hospital
- Answered phone calls, handled marketing emails and advertising ads via internet
- Became a travel placement manager after 2 months with the company
Service Advisor/Writer
BMW of Palm Springs
08.2008 - 06.2015
Service Advisor/Writer
Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007
Service Advisor/Writer
Palm Springs Nissan
02.2003 - 07.2006
Service Advisor/Writer
Mazda/Kia superstore
03.2002 - 02.2003
Service Advisor/Writer
Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002
Telemarketer
Trendwest Resorts
01.1996 - 01.1997
Carpet/tile cleaner
Scott's/Elite carpet care
12.1995 - 09.1996
Education
High school or equivalent -
Bullard-Havens Technical High School
Skills
- ADP/CDK
- Advent
- Bilingual (Spanish/English)
- Microsoft Word
- Microsoft Excel
- Windows
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Stock control
- Parts identification
- Customer service
- Ordering parts
- Invoice processing
- Order fulfillment
- Email communication
- Clean driving record
- Suggestive selling
- Vendor relations
- Parts recommendation
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Cash handling
Certification
Driver's License
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Customer Service Representative
A Storage Place
09.2024 - Current
Parts Specialist
Volkswagen of Palm Springs
02.2019 - 12.2021
Parts Specialist
Coachella Valley Volkswagen
11.2016 - 02.2019
Service Advisor
Unicars Honda
03.2016 - 10.2016
Nurse Recruiter
ReadyLink Healthcare
09.2015 - 01.2016
Service Advisor/Writer
BMW of Palm Springs
08.2008 - 06.2015
Service Advisor/Writer
Cole/Gilmore Pontiac, Cadillac, Nissan
07.2006 - 07.2007
Service Advisor/Writer
Palm Springs Nissan
02.2003 - 07.2006
Service Advisor/Writer
Mazda/Kia superstore
03.2002 - 02.2003
Service Advisor/Writer
Toyota/ Honda/Acura/Mazda of the desert
11.1997 - 01.2002
Telemarketer
Trendwest Resorts
01.1996 - 01.1997
Carpet/tile cleaner
Scott's/Elite carpet care
12.1995 - 09.1996
High school or equivalent -
Bullard-Havens Technical High School