Cesar Ferman

To help our customers with knowledge about the materials, new codes, new products, do job walks with them and the manufacture rep, help them with deliveries needs, also providing them with training classes from manufacturers.

• Managed accounts by providing solutions that best fit the customer's needs.
• Maintained knowledge of current product offerings and pricing structures.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Provided training sessions for new staff members on sales processes and procedures.
• Resolved customer complaints promptly and professionally.
• Provided technical support to existing customers regarding product usage and installation.

Set up job inspections, set up delivery dates for jobs we were going to start, get quote prices from different suppliers, safety coordinator, setting up job scheduling for employees. Do job walks.

• Managed budgets related to purchasing materials or hiring additional personnel.
• Maintained accurate records of production data such as labor costs, output, and quality control results.
• Monitored the daily operations of the production team, providing guidance and support as needed.
• Trained new employees on proper use of equipment, safety procedures, and job functions.
• Conducted regular meetings with staff to discuss progress and address any issues or concerns.
• Coordinated with suppliers to ensure timely delivery of materials and components.
• Ensured that all safety policies and regulations were followed in accordance with company standards.
• Coordinated production requirements with material handling and staffing functions.
• Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.

Help customers at the counter, calling customers, following orders, quotes, provide customer information on the materials they need for their inspections, waterproofing expert, all type of roofing materials TPO, PVC, BUR, SHINGLES, ROOF COATINGS, CONCRETE TILE &CLAY TILE. METAL ROOFS.

• Followed up on pending orders and inquiries in a timely manner.
• Provided customers with product information, pricing and availability.
• Generated leads through cold calling potential clients.
• Maintained detailed records of customer interactions, orders and account status updates.
• Conducted cold calls to generate new business leads.
• Developed and implemented strategies to increase sales volume.
• Coordinated with logistics team to ensure timely delivery of products to customers.
• Collaborated with team members to determine strategic sales approaches.
• Worked in conjunction with outside sales representative to maintain and grow product sales.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.