Cesar Castro
Experienced Retail Store Manager
West Hollywood
Summary
Strategic and customer-focused retail leader with over 15 years of experience in luxury and specialty retail. Proven track record in driving sales, developing high-performing teams, enhancing customer experiences, and executing operational excellence. Recognized for building strong brand partnerships, launching new stores, and fostering an inclusive, dynamic culture.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Associate Store Director
Glossier
01.2025 - Current
- Support the Store Director in daily operations of a high-volume flagship store.
- Lead and develop a team of 30+ employees, focusing on client experience and team engagement.
- Implement brand strategies and uphold visual merchandising standards aligned with Glossier-s aesthetic.
- Partner with HQ teams to execute successful product launches and exclusive in-store activations.
- Improve sales conversion and customer retention through real-time coaching and service excellence.
Store Manager
Santa Maria Novella
10.2022 - 11.2024
- Led a customer-focused team, resulting in a 124% sales increase YoY and 3% above sales plan.
- Secured a strategic partnership with Venetian Resort, generating an additional $20K in revenue.
- Streamlined sales processes for greater efficiency and improved customer engagement.
Store Manager
Quay Australia
01.2018 - 10.2022
- Successfully opened new store locations and trained teams to ensure operational excellence.
- Elevated team performance through targeted coaching and skills development.
- Maintained brand visual standards and reduced loss through inventory management protocols.
Assistant Store Manager
Make Up For Ever
01.2017 - 01.2018
- Coordinated and executed events leading to $5K+ in sales.
- Enhanced client services and implemented advanced MUFE artistry techniques.
- Facilitated weekly artist meetings to improve team KPIs; earned MUFE 'Certification 1.'
Counter Manager
Urban Decay Cosmetics
01.2016 - 01.2017
- Trained new hires and elevated team skills, contributing to second top-producing counter nationwide.
- Organized Master Classes generating $8K-$10K quarterly profit.
- Conducted weekly performance reviews and goal-setting sessions.
Territory Manager
Planet Beauty
01.2014 - 01.2016
- Managed budgets and aligned payroll with ordering processes to meet financial goals.
- Hosted monthly sales events with trainers to increase customer engagement.
- Designed and executed training programs to reduce turnover and build a high-retention team.
Store Manager
Karen Millen
01.2012 - 01.2013
- Spearheaded store growth and enhanced visual merchandising standards.
- Recruited and trained employees, many of whom advanced to leadership roles.
- Ensured compliance through consistent communication of policy updates.
Store Manager
William Rast
01.2009 - 01.2012
- Managed flagship location and consistently achieved sales targets through strategic planning.
- Recruited, onboarded, and retained top-performing staff.
- Partnered with local businesses to increase brand visibility and customer base.
Education
AA - Fashion Design
Brooks College
01.2006 - 07.2008
Skills
- Team Leadership & Development
- Sales Growth & KPI Management
- Luxury Customer Experience
- Visual Merchandising & Brand Execution
- Strategic Partnerships
Timeline
Associate Store Director
Glossier
01.2025 - Current
Store Manager
Santa Maria Novella
10.2022 - 11.2024
Store Manager
Quay Australia
01.2018 - 10.2022
Assistant Store Manager
Make Up For Ever
01.2017 - 01.2018
Counter Manager
Urban Decay Cosmetics
01.2016 - 01.2017
Territory Manager
Planet Beauty
01.2014 - 01.2016
Store Manager
Karen Millen
01.2012 - 01.2013
Store Manager
William Rast
01.2009 - 01.2012
AA - Fashion Design
Brooks College
01.2006 - 07.2008
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