Cesar Arroyo
San Diego
Summary
Results oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Mission Federal Credit Union
09.2025 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Coordinated marketing efforts to promote financial products, increasing branch visibility within the community.
Bank Supervisor
Mission Federal Credit Union
08.2022 - Current
- Coached and mentored branch employees to enhance performance and customer service quality
- Ensured all branch reports and documentation were accurate and up-to-date to facilitate thorough audits
- Motivated and led the team to achieve and surpass sales targets through effective coaching and goal setting
- Oversaw daily branch operations to ensure efficiency, accuracy, and excellent customer experience
- Conducted business development activities to attract new clients and expand the branch’s customer base
Lead Teller, Business Advocate
Wells Fargo
03.2018 - 08.2023
- Managed and supervised the teller line to ensure efficient and accurate transaction processing
- Provided coaching and mentorship to tellers to enhance performance and customer service skills
- Monitored and mitigated operational risks to ensure compliance and security
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly
- Identified and referred potential banking products and services to clients, increasing cross-selling opportunities
- Fostered customer retention through personalized service and relationship building
- Conducted regular performance evaluations to assess teller performance and provide feedback for improvement
Education
Bachelor of Science - business management
San Diego State University
05.2022
Business Management
Southwestern College
12.2019
Skills
- Customer Service
- Risk Management
- Leadership
- Self motivated and determined
- Ability to work under pressure
- Adaptability
- Time Management
- Teamwork
- Decision Making
- Business development
Accomplishments
API ERG Leader
2025 Q1 Heroe
Certification
NMLS
Notary Public
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager
Mission Federal Credit Union
09.2025 - Current
Bank Supervisor
Mission Federal Credit Union
08.2022 - Current
Lead Teller, Business Advocate
Wells Fargo
03.2018 - 08.2023
Business Management
Southwestern College
Bachelor of Science - business management
San Diego State University