Cesar Abasolo, RVT , CVBL
Santa Ana
Summary
People-oriented leader with 20+ years in a demanding veterinary environment. Possess strong communication skills. Talented at recruiting, training, conflict resolution, and performance management. Knowledge of state and federal employment law, CalOSHA regulations, DEA guidelines, and Veterinary Medical Board requirements
Overview
11
11
years of professional experience
1
1
Certification
Work History
Area Manager
United Veterinary Care
02.2024 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed P&L reports to evaluate performance, develop targeted improvements, and implement changes.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Complete oversight of 9 DVMs, and a total of 30 team members.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
Multi-Unit Hospital Manager
PetVet Care Centers
05.2023 - 02.2024
- Establish SOPs and ensure adherence to company policies
- Ensure the highest level of client service, attend to client grievances as needed
- Collaborate with the doctors to implement policies and procedures for patient care
- Compute hours, salaries, run payroll, maintain payroll reports and perform commissions for DVMs
- Work with Corporate Team in financial planning and budgeting
- Perform internal and external marketing
- Create and promote the hospital brand
- Recruiting, hiring, and onboarding
- Training and Development and Performance management
- Attend to employee grievances
- Oversee compliance with laws and regulation
- Oversee inventory and ordering
- Oversee the day to day operations
Hospital Manager
Kearny Mesa Veterinary Center -PetVet Care Centers
12.2021 - 05.2023
- Supervised a total of 16 team members and 3 DVMs, helped achieve and maintain all labor goals as well as maintain weekly, monthly and yearly budgets
- Perform interviews for potential candidates, DVMs, RVTs, Veterinary Assistants and Veterinary Customer Service Representatives
- Orient and train new clinic staff to hospital and duties
- Review work performance of direct reports, constructively deliver feedback, resolve
personnel issues, and discussions with Regional Manager weekly - Document and report accidents; file appropriate reports
- Wrote policies/procedures relating to all technical aspects of hospital
- Manage schedules for technical, administrative team and DVMs
- Monitor Dayforce for missed punches and management of overtime hours
daily - Work with PetVet Care Centers support team to ensure compliance with all administrative responsibilities
- Monitor budgets, purchases equipment and supplies, and oversee the maintenance of the facility.
Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors - Assist in resolving issues with pet owners where appropriate
- Review revenue, labor, and employee issues with PetVet leadership on a weekly conference call; achieve goals set in each area
- Responsible for all local accounting functions; ensure daily financial information is accurate
- Oversee the management of inventory and ensures proper documentation and systems are in place
- Establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing
- Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for RVTs and DVMs
- Perform other duties and responsibilities as assigned by Regional Manager
Lead Registered Veterinary Technician
Animal Emergency Clinic -PetVet Care Centers
06.2020 - 12.2021
- Oversaw and was part of the process of patient admitting, hospitalization and discharging.
- Responsible for administration, delegation and completion of DVM orders.
- Mentoring staff members, training.
- Assigned job responsibilities to each staff member.
- Directed traffic in the hospital, i.e., patient care, treatments and staff duties on a daily basis.
- Oversight of client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
- Assisted in the communication of dissatisfied clients, by helping them and ensure that they receive the best customer service possible.
- Involved in the process of inducing anesthesia for critical patients.
- Dentistry, cleanings and simple to complex extractions.
- Would always lead by example and was always on the floor with the team.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
- Triaged incoming patients to determine treatment needs and urgency of care.
Director of Operations
Our Pet Vets
01.2021 - 07.2021
- Managed business operations in 3 different Veterinary Hospitals to achieve company goals
- Evaluated Division performance and recommend new strategies for performance improvements
- Resolved business issues and ensure that all escalated issues were closed
- Identified skill gaps and provide appropriate trainings to team
- Developed and enforced best practices to ensure operational efficiency
- Recommended cost-reduction initiatives while maintaining productivity and quality
- Identified areas of improvements and concerns and accordingly developed action plans
- Provided guidance to treat members and monitor their performance, discipline and attendance on regular basis.
Practice Manager, Registered Veterinary Technician
Purple Paws Pet Clinic
05.2018 - 06.2020
- In charge and leader to a team of, 2 RVTs, 3 veterinary assistants, 2 receptionist and 1 dog groomer
- In charge of entire inventory, from office supplies to medical supplies and equipment
- Responsible for ordering and staying within assigned budget
- Responsible for receiving inventory and keeping track of such
- Responsible for the day to day operations, i.e staff, pets and clients
- Responsible for communicating important information to entire medical team
- Assisted in the process of AAHA Accreditation
- Keeping track and inventory of controlled drugs a long side Medical Director
- Assign duties throughout the day to staff members and follow through
- Assist in the scheduling of medical team
- Responsible for setting up meetings with vendors and potential new vendors
- Responsible for OSHA safety compliance
- Responsible for keeping all permits, and Licenses up to date
- In charge of training new staff members, Receptionist, Vet Assistant, and RVTs
- In charge of performing dental cleanings, dental radiographs, as well as dental extractions
- Responsible for always acting as a leader and leading by example
- Assist with client education, client retention, and client complaints
- Schedule interviews, and interview potential new candidates
- Responsible for submitting payroll
- Responsible for creating protocols to better serve clients and pets
- Responsible for identifying potential bottlenecks and creating plans to overcome such
- Assist all team members and always being available to them
- Work alongside the medical team on the floor and be hands on with them
- Responsible for performing weekly and monthly maintenance on lab equipment.
Registered Veterinary Technician
Banfield Pet Hospital Of Marina District
08.2016 - 08.2019
- Perform initial examinations and assessments before DVM exam
- Taking vital signs on all surgical patients
- Preparing patients for surgical procedures, mostly spays and neuters
- Placing IV catheters, and administering pre-anesthetic drugs, IV, SC, IM
- Perform anywhere from 8 to 10 Dental cleanings a day
- Perform simple, complicated extractions and suturing gingiva
- Perform dental radiographs pre and post
- Discharging patients and going over medications with owners
- Provide guidance/training to new employees.
Supervisor, Registered Veterinary Technician
VCA Animal Specialty Group
07.2014 - 07.2016
- Oversee the process of patient admitting, hospitalization and discharging
- Responsible for administration, delegation and completion of DVM orders
- Mentoring staff members, training and making sure they are following VCA standards
- Schedule the entire Emergency Department, Technical staff and Administrative staff
- Assign job responsibilities to each staff member, directing traffic in the hospital, i.e., patient care, treatments and staff duties on a daily basis
- Involved in the Hiring process of future VCA employees, and also interviewed potential candidates
- Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner
- Assist in the communication of dissatisfied clients, by helping them and ensure that they receive the best customer service possible
- Organize monthly meetings in conjunction with the other hospital management team members
Supervisor, Registered Veterinary Technician
VCA West Bernardo Animal Hospital
09.2013 - 07.2014
- Perform initial examinations before DVM exam
- Review treatment plans with pet owners, in person or over the phone
- Implementing department policies
- Scheduling staff members, as well as setting up staff meetings on a monthly basis
- Ordering supplies as needed for the Hospital
- Recording and maintaining accurate numbers on controlled substances
- Perform a monthly audit of controlled substances with the Medical Director
- Work on the floor with the other staff members, answering phone calls, assist in the check in process of pet owners or assisting in dental procedures/surgeries
- Perform dental cleanings as well as dental extractions and suturing
- Develop training protocols.
Education
Certificate - Veterinary Management
Penn Foster College
Scottsdale, AZAnimal Law Enforcement Diploma / POST P.C. 832 - Animal Law Enforcement
County Of San Diego, Department Of Animal Services
San Diego, CA 01.2013
Veterinary Technology - Animal Health
VASE Veterinary Allied Staff Education
San Diego, CA 06.2008
Veterinary Assistant Diploma - Veterinary Assistant
PIMA Medical Institute
Chula Vista, CA 06.2004
Skills
- Collaborative Leadership
- Leadership communications
- Educational leadership
- Leading employees
- Verbal and written communication
- Flexible & Adaptable
- Organization and Time management
- Critical thinking
- Customer service
- Excellent work ethic
- Delegating work assignments
- Hiring and Onboarding
- Administrative Management
- Process Improvement
- Management Training
- Inventory Tracking and Management
Affiliations
California Veterinary Medical Association, CVMA
California Registered Veterinary Technician Association, CaRVTA
American Animal Hospital Association, AAHA
Certification
Veterinary Medical Board, RVT License #9680
Certified Veterinary Business Leader, CVBL
Through North American Veterinary Community, NAVC
Additional Information
Computes Skills: Woof ware, AVI Mark, Pet Ware, VSI, DVMAX, Cornerstone, Microsoft Office, Chameleon, Vetter.
Job Related Training: Certificate of Completion on Clinical Pathology, Anatomy and Physiology from the employee training institute at Mesa College.
Languages
English
Proficient
C2
Spanish
Native or Bilingual
Timeline
Area Manager
United Veterinary Care
02.2024 - Current
Multi-Unit Hospital Manager
PetVet Care Centers
05.2023 - 02.2024
Hospital Manager
Kearny Mesa Veterinary Center -PetVet Care Centers
12.2021 - 05.2023
Director of Operations
Our Pet Vets
01.2021 - 07.2021
Lead Registered Veterinary Technician
Animal Emergency Clinic -PetVet Care Centers
06.2020 - 12.2021
Practice Manager, Registered Veterinary Technician
Purple Paws Pet Clinic
05.2018 - 06.2020
Registered Veterinary Technician
Banfield Pet Hospital Of Marina District
08.2016 - 08.2019
Supervisor, Registered Veterinary Technician
VCA Animal Specialty Group
07.2014 - 07.2016
Supervisor, Registered Veterinary Technician
VCA West Bernardo Animal Hospital
09.2013 - 07.2014
Certificate - Veterinary Management
Penn Foster College
Animal Law Enforcement Diploma / POST P.C. 832 - Animal Law Enforcement
County Of San Diego, Department Of Animal Services
Veterinary Technology - Animal Health
VASE Veterinary Allied Staff Education
Veterinary Assistant Diploma - Veterinary Assistant
PIMA Medical Institute
Veterinary Medical Board, RVT License #9680
Certified Veterinary Business Leader, CVBL
Through North American Veterinary Community, NAVC
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