Cerniel Cruzada

- Delivering brand experience to our guests through sharing technical product knowledge and supporting with problem solving

- Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way

- Developing your passions both in and out of the store with the support of the team

- Elevating the guest experience by working with the store leadership team on projects and brand initiatives

- Providing feedback on merchandising and in-store experience to help drive sales

- Maintaining an open, collaborative relationship with your team and store leadership

- Supporting with and participating in various store tasks as assigned by the leadership team

- Answering store phones and responding to and store emails

- Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties/repairs, Used Gear trade-ins, purchases, and returns

- Give customers drink menus and answer their questions regarding ingredients

- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

- Prepare beverages following recipes

- Serve beverages and prepared food, like cookies, macarons, cakes

- Receive and process payments (cash and credit cards)

Keep the bar area clean

- Check if brewing equipment operates properly and report any maintenance needs

- Comply with health and safety regulations

- Communicate customer feedback to managers and recommend new menu items

- Well developed interpersonal skills; ability to work within a team environment

- A proactive approach and ability to build customer relations and with a passion to serve customer

- Take orders from customers and input their selections into restaurant's computer systems

- Assemble orders on trays or in bags depending on the type of order

- Clean your station thoroughly before, during and after each shift

- Respond to guest questions, concerns and complaints and make sure they leave satisfied

- Follow all restaurant safety and security procedures

- Arrive on time for all shifts and stay until shift completion

- Giving customers, service by anticipating and responding to customer needs

- In stores pick ups, fitting rooms, cashier

- initiate conversations and connect with customer by communicating in a genuine and articulate way

- Folding clothes, making sure display is clean and organized

- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.