Ceriah Swart
Chico
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
10
10
years of professional experience
Work History
Service Advisor
D&e Auto Repair Services
Chico
11.2025 - Current
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and communicated with technicians regarding repairs.
- Provided thorough explanations of services and recommended additional repairs as needed.
- Managed customer records and updated service histories for accuracy.
- Handled customer complaints professionally and resolved issues effectively.
- Educated customers on vehicle care and maintenance best practices.
- Collaborated with parts department to ensure availability of necessary components.
- Maintained a clean and organized service area to enhance customer experience.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Office Manager
Step Up Bookkeeping & Tax Services
Chico
05.2025 - Current
- Coordinated scheduling and appointments for clients and staff.
- Oversaw bookkeeping tasks to maintain accurate financial records.
- Assisted in tax preparation by gathering necessary documentation.
- Developed office procedures to enhance efficiency and organization.
- Maintained communication with clients regarding service updates and inquiries.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Developed and implemented office policies and procedures.
- Resolved customer complaints or answered customers' questions.
Team Member
Planet Fitness
Chico
09.2024 - 05.2025
- Collaborated with team members to maintain a clean and organized work environment.
- Operated equipment safely while adhering to established safety protocols consistently.
- Engaged in team meetings to discuss workflow improvements and operational efficiency.
- Trained new employees on company policies and procedures to ensure compliance.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Built and maintained working relationships with peers and upper management.
- Received, processed, and stocked merchandise in accordance with store policies.
Produce Manager/Cashier
Holiday Market
Paradise
04.2017 - 04.2023
- Trained and supervised staff on proper handling and storage techniques.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented best practices for produce merchandising and display strategies.
- Analyzed sales trends to adjust inventory and product offerings accordingly.
- Ensured compliance with health and safety regulations in produce handling.
- Trained and coached new team members.
- Received produce deliveries and unloaded produce.
- Resolved customer complaints promptly while maintaining a positive attitude towards customers.
- Coordinated with other departments to ensure proper merchandising of produce items throughout store locations.
- Performed regular audits of perishables to guarantee shelf life and reduce spoilage costs.
- Maintained records of purchases, storage temperatures, deliveries, and invoices for accuracy in financial reporting.
Server
Debbie's Restaurant
Paradise
02.2016 - 04.2020
- Provided excellent customer service in fast-paced dining environment.
- Assisted in training new servers on restaurant procedures.
- Handled customer inquiries and resolved issues promptly.
- Managed cash register and processed payments accurately.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Paradise High School
Paradise, CA06-2018
Skills
- Office management
- Scheduling coordination
- Client communication
- Organizational skills
- Technical support
- Information protection
- Customer relationship management
- Office procedure development
- Team collaboration
Timeline
Service Advisor
D&e Auto Repair Services
11.2025 - Current
Office Manager
Step Up Bookkeeping & Tax Services
05.2025 - Current
Team Member
Planet Fitness
09.2024 - 05.2025
Produce Manager/Cashier
Holiday Market
04.2017 - 04.2023
Server
Debbie's Restaurant
02.2016 - 04.2020
High School Diploma -
Paradise High School