Cera Hankins
Calgary
Summary
I have taken a leave from school as I have been on maternity leave since March 2023. However, I am a motivated employee with an engaging personality and flexible approach. I am upbeat, friendly and always anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cassidy Country Kitchen
06.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Junior Rugby Coach
Nanaimo Hornets
02.2020 - 06.2021
- Implemented injury prevention measures, resulting in fewer injuries and faster recoveries among players.
- Enhanced player skills with focused individual coaching sessions tailored to each player''s needs.
- Fostered a strong team culture with effective communication techniques for better on-field cooperation and understanding.
- Maintained a disciplined yet nurturing atmosphere conducive to learning both rugby-specific skills as well as essential life values.
Barista
Starbucks
03.2018 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Engineering
University of Calgary
Calgary, ABDiploma - Kinesiologyz
Vancouver Island University
Nanaimo, BC04.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Friendly and outgoing
- Adaptive and creative
- Reliable and Responsible
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Serving it right - Expires August 19th, 2024
References
Alison Thompson - Manager at The Cassidy Country Kitchen - 250-639-6051
Taylor Hendricks - Co-coach - 780-219-0149
Timeline
Junior Rugby Coach
Nanaimo Hornets
02.2020 - 06.2021
Server
Cassidy Country Kitchen
06.2019 - 07.2022
Barista
Starbucks
03.2018 - 08.2020
Bachelor of Science - Engineering
University of Calgary
Diploma - Kinesiologyz
Vancouver Island University