Cendy Gutierrez
Stockton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Bookkeeper
PNC Demolition
04.2024 - 07.2024
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Customer Service Representative
Blue Beacon
10.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Blue Beacon
10.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Licenciado Mauricio Magdaleno
Zacatecas, Mexico 06.2015
Skills
- Invoice Processing
- Data inputting
- Expense Tracking
- Exceptional organization
- Customer Relations
- Customer Service
- Problem-solving abilities
- Active Listening
- Work Ethic and Integrity
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bookkeeper
PNC Demolition
04.2024 - 07.2024
Customer Service Representative
Blue Beacon
10.2022 - 02.2024
Cashier
Blue Beacon
10.2022 - 02.2024
High School Diploma -
Licenciado Mauricio Magdaleno
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