Cendrine Mungala
Whitby
Summary
Service professional prepared to deliver outstanding customer service and maintain high standards in any setting. Known for strong focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude under pressure.
Overview
13
13
years of professional experience
Work History
Train Service Attendant
Via Rail Canada
05.2023 - Current
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Asked customers for confirmation of meal satisfaction.
- Facilitated sales of services and goods.
- Maintained clean and professional appearance during work shift.
- Maintained clean and orderly work station.
- Communicated clearly with cooking staff, confirmed orders and answered questions.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
- Cleared finished items, tidied tables and replaced or refreshed items.
- Answered guests' questions about menu items and helped make selections.
- Checked with customer before presenting bill and offered to take additional orders.
- Built trustful relationships with customers to encourage return visits.
- Participated in regular training sessions to stay updated on industry regulations, safety protocols, and best practices for delivering excellent customer service in a railway setting.
- Contributed to a positive workplace culture by promoting teamwork, professionalism, and a strong work ethic among colleagues.
- Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
- Improved overall passenger experience by maintaining clean and comfortable train cars throughout the journey.
- Managed emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
- Collaborated with fellow staff members to organize time-sensitive tasks efficiently during periods of high passenger volume.
- Assisted passengers with luggage storage, effectively utilizing available space for maximum efficiency.
- Assisted individuals with special needs or disabilities in accessing accommodations or navigating through train cars as needed.
- Delivered informative announcements over the train''s public address system regarding upcoming stops, delays, or other relevant updates.
- Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
- Provided timely and accurate information about train schedules, travel routes, and connecting services to passengers.
- Provided customers with information on routes, timetables or concourses.
- Assisted students with safe and orderly boarding and exiting of train.
- Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
- Explained rules to passengers and helped correctly transfer between lines.
Administrative Assistant
Meadow Green Academy
08.2021 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
FLEET MANAGEMENT
Ford Motor Company
09.2018 - 07.2021
- Followed up with customers in regards to the status of their orders, and Verified each customer was eligible for Fleet
- Increased customer satisfaction by resolving all issues
- Resolved problems, improved operations and provided exceptional service
- Identified issues, analyzed information and provided solutions to problems
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Created plans and communicated deadlines to ensure deals were completed on time
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Informed customers of promotions to increase sales productivity and volume
- Used Microsoft Word and other software tools to create documents and other communications
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Early Childhood Educator Assistant
Angel Academy Montessori
03.2012 - 07.2018
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Oversaw students in the classroom and common areas to monitor, enforce rules and support lead teachers
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Assisted lead teachers with lesson plan creation and materials development
- Partnered with teachers to plan and implement lessons following the school's curriculum, goals and objectives
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly
- Assessed student assignments to check quality and completeness before submission for grading
- Supported instructor with test administration, curriculum development and assignment grading
- Reviewed lesson material with students individually or in small groups
- Supported student learning objectives through personalized and small group assistance
- Helped teachers recognize learning issues evidenced in one-to-one support instruction
- Recorded grades for coursework and tests in an online reporting system.
PROGRAM COORDINATOR
Overcomer Community Development Center
09.2012 - 08.2017
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Exceeded goals through effective task prioritization and great work ethic
- Used Microsoft Word and other software tools to create documents and other communications
- Improved operations through consistent hard work and dedication
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Created plans and communicated deadlines to ensure projects were completed on time
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in team-building activities to enhance working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
Associate of Applied Science - Social Service Worker Diploma
Sheridan College Institute of Technology And Advanced Learning
08.2018
Skills
- Analytical problem solving
- Prepare Documents
- Faxing Paperwork
- Report Development
- Scheduling appointments
- Accounts Receivable
- Accounts Payable
- Active listening proficiency
- Good Telephone Etiquette
- Effective conflict resolution
- Data Management
- Client Needs Assessment
- Program Development
- Conducting onsite facility tours
- Proficient In Microsoft Software
- Written And Verbal Communication
- Planning And Coordination
- Client support
- Critical Thinking
- Effective communication
- Inbound and outbound communication
- Complaint Resolution
- Sales Expertise
- Order Fulfillment
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Train Service Attendant
Via Rail Canada
05.2023 - Current
Administrative Assistant
Meadow Green Academy
08.2021 - 01.2023
FLEET MANAGEMENT
Ford Motor Company
09.2018 - 07.2021
PROGRAM COORDINATOR
Overcomer Community Development Center
09.2012 - 08.2017
Early Childhood Educator Assistant
Angel Academy Montessori
03.2012 - 07.2018
Associate of Applied Science - Social Service Worker Diploma
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
Alvin NaiduAlvin Naidu
Train Conductor at Via Rail CanadaTrain Conductor at Via Rail Canada
Nicole WhiteNicole White
Counter Sales/Station Service Agent at Via Rail CanadaCounter Sales/Station Service Agent at Via Rail Canada
Erin KingErin King
Senior Service Coordinator at Via Rail CanadaSenior Service Coordinator at Via Rail Canada
Joy MaeheJoy Maehe
Guidance Leader at Wellington East Girls CollegeGuidance Leader at Wellington East Girls College
Steven DickieSteven Dickie
Senior Relationship Manager Process Engineering at TD BankSenior Relationship Manager Process Engineering at TD Bank