CELSO HERNANDEZ
San Pablo City,Philippines
Summary
Highly motivated and experienced Food Service Attendant/ Service Crew with a passion for effectively in a fast-paced environment, while ensuring the highest standards of customer satisfaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
24
24
years of professional experience
Work History
Desk Receptionist/Technical Clerk
SAUDI ARAMCO Project, Dhahran Adbulwahab M. AlMoallam Sons Co. (LLC)
2014.09 - 2019.11
- Dealing with inquiries in person and by phone calls
- Maintained the Reception areas, Greetings the visitors, scheduling appointments and taking messages all visitors/peoples
- Handling special VIP guest
- Receive all incoming mails and outgoing mails
- Prepare, fill-up all DHL, SMSA, etc
- Forms to send outgoing mail to the addresses
- Providing information to all guests
- Maintain record files and ensure that office copies of all correspondence and documents are produced and filed correctly while maintaining confidentiality, as necessary
- Handle and update the telephone directory
- Handle ordering all the office supplies.
Admin Officer
Niti Printing & Copy Center
2012.09 - 2014.01
- Receives calls and walk-in clients for tarpaulin, banner, and other printing requirements and finalizes their orders
- Ensures that orders are delivered as per agreement
- Handles/finalizes daily sales for submission to Shop Owner/supervisor
- Handles written communications with clients and suppliers as necessary and as instructed by supervisor.
Waiter
Rabiyana Restaurant
2011.09 - 2012.08
- Provides positive customer experience with fair, friendly, and courteous service
- Registers sales on cash register by scanning items, itemizing and totaling customers’ purchases
- Resolve customer issues and answers questions
- Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
- Balances cash drawer by counting cash at beginning and end of work shift
- Maintains checkout operations by following policies and procedures and reporting needed changes
- Maintains safe and clean working environment by complying with procedures, rules, and regulation Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for Food restaurant with social relevancy and intentionality.
Counter Staff
Wooden Bakery
2009.05 - 2010.06
- Complying with company policies.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
- Demonstrated flexibility by cross-training in multiple roles within establishment, enabling efficient coverage during peak times or staff shortages.
- Prepared food items according to specific recipes, ensuring consistency in taste and presentation.
- Established rapport with regular customers, creating welcoming atmosphere that encouraged repeat business.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Improved overall employee performance through consistent feedback and constructive criticism during one-on-one coaching sessions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Contributed ideas for promotional events and specials, driving increased foot traffic during slow periods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Completed milkshakes and ice cream desserts for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Prepared salads, soups and sandwiches for customers.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adhered to local laws regarding alcohol sales and enforced proper age verification processes when needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Collaborated with team members to provide seamless service during rush hours.
Service Crew Member
KUDU Fast-Food Chain
1996.01 - 2006.01
- Welcome customers as come into restaurant
- Help customers to settle down and take their orders
- Process customers’ orders and generate their bills
- Provide answers to queries presented by clients regarding services and offers made available by restaurant
- Clean all tables after clients have left and get such tables prepared for next set of clients
- Serve and pack warm foods for clients in effective manner and in strict accordance with orders of such clients
- Assist kitchen staff and outdoor delivery staff whenever such assistance is required
- Maintain chart of all available deals and products periodically and refresh such chart on daily basis.
- Operated cash registers and POS systems, handling over $100 in cash daily.
- Maintained clean and organized work environment for improved customer experiences.
- Replenished serving stations with fresh food and cleaned up spills.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Assisted other team members to achieve goals.
Education
TERTIARY MSC - Computer Programming (Undergraduate)
MSC Management System Consultant
San Pablo City, Laguna05.1996
SECONDARY -
San Pablo Colleges
San Pablo City, Laguna03.1996
Skills
Food Preparation
Food Safety
Cash Handling
Bartending
Food Service
Cleaning
Inventory Management
Point of Sale
Customer Service
Sanitation
Food Handling
Email Address
celsoahernandez1976@gmail.com
Position Applied For
Food Service Attendant / Service Crew
Seminar Workshop
ORIENTATION ON FRONT OFFICE, HOUSEKEEPING AND F&B OPERATIONS, Camayan Beach Resort Hotel, 09/16/11
Personal Information
- Place of Birth: San Pablo City, Laguna, Philippines
- Height: 6ft
- Weight: 180 lbs.
- Passport Number: P4226416B
- Citizenship: Filipino
- Date of Birth: 07/28/76
- Marital Status: Married
Date Of Marriage
06/21/01
References
- Husni Kabbara, Senior Area Manager, Kudu Fast Food Chain, Riyadh, K.S.A, (01) 419-1440
- Ruel Pugay, Senior Area Manager, Kudu Fast Food Chain, Riyadh, K.S.A, (01) 419-1440
- Wajdi Al-jaber, Senior Area Manager, Kudu Fast Food Chain, Riyadh, K.S.A, (01) 419-1440
Languages
English
Professional Working
Timeline
Desk Receptionist/Technical Clerk
SAUDI ARAMCO Project, Dhahran Adbulwahab M. AlMoallam Sons Co. (LLC)
2014.09 - 2019.11
Admin Officer
Niti Printing & Copy Center
2012.09 - 2014.01
Waiter
Rabiyana Restaurant
2011.09 - 2012.08
Counter Staff
Wooden Bakery
2009.05 - 2010.06
Service Crew Member
KUDU Fast-Food Chain
1996.01 - 2006.01
TERTIARY MSC - Computer Programming (Undergraduate)
MSC Management System Consultant
SECONDARY -
San Pablo Colleges
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