Cellina Landon

Aided senior clients in the process of transitioning to Federal Benefits.

Supported recipients aged 65+ awaiting federal benefit approval with accurate coding.

Assessed financial data for the issuance of monthly client payments.

Trained extensively across all facets of Employment and Assistance worker role in healthcare and social policy sector.

Facilitated cross-departmental collaboration within MSDPR.

Consistently exceeded monthly performance benchmarks.

Participate in work coordination across different departments of MSDPR

• Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
• Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening
• Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients
• Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
• Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
• Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
• Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.