Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Celinne Amezquita

Chino

Summary

Works well with others and always ready for new learning opportunities. Almost 3 years in customer service. Knows how to work under pressure. Flexible team player

Overview

3
3
years of professional experience

Work History

Guest Service Advocate

Target
03.2024 - Current
  • Analyzed customers issues and complaints and problem solved on the spot
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both the team and our guests.
  • Greeted each customer and solved all issues and complaints
  • Performed follow-up services for dissatisfied customers.
  • Having a great attitude at all times and served our guests with a smile.

Digital Personal Shopper

Walmart
06.2022 - 03.2024
  • Placed completed orders in labeled, temperature-appropriate storage waiting for customer pick up.
  • Consistently met deadlines and quality goals
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Education

GED -

Chino High School
Chino, CA
05-2023

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Team Player
  • Visual and Hands on learner
  • Call handling
  • Excellent communication
  • Multitasking
  • Verbal and written communication
  • CPR certification

Languages

Spanish
Full Professional

Timeline

Guest Service Advocate

Target
03.2024 - Current

Digital Personal Shopper

Walmart
06.2022 - 03.2024

GED -

Chino High School

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Celinne Amezquita