Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celine Struble

Chico

Summary

Results-driven General Manager and Sales Representative with extensive experience leading teams, optimizing operations, and driving customer satisfaction. Adept at fostering professional relationships, mentoring staff, and achieving sales goals through strong leadership and strategic problem-solving. Proficient in budgeting, employee development, and customer engagement to drive business growth.

Overview

11
11
years of professional experience

Work History

Sales Support Representative

Build.com/Ferguson
04.2021 - Current
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Developed strong rapport with customers by maintaining regular contact through phone calls or emails.
  • Provide expert technical support and guidance on company products and services.
  • Address customer inquiries through email and phone, ensuring high levels of service and efficiency.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
  • Trained new Sales Support Representatives, enhancing team productivity and cohesion.

GENERAL MANAGER

Carls Jr
09.2014 - 03.2021
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Shift Leader

Carls Jr
09.2014 - 03.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server

Red lobster
06.2016 - 03.2018
  • Gain familiarity with menu ingredients and cooking processes to respond to customer inquiries
  • Monitor tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
  • Use POS system to accurately input orders and process payments
  • Engage customers in friendly conversation to boost satisfaction and loyalty to restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

SALES ASSOCIATE

Rue 21
08.2015 - 06.2016
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Processed returns and exchanges in line with store policies
  • Drive product interest through sales promotions and cross sales
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift
  • Merchandise new product into eye catching displays.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

High School Diploma -

Pleasant Valley High School
Chico, CA
06-2014

Skills

  • Staff Management & Leadership
  • Budgeting and cost control
  • Employee training and development
  • Time management
  • Customer Service Excellence
  • Positive attitude
  • Time Management & Organization
  • Effective Communication
  • Problem solving
  • Decision-making
  • Goal-oriented mindset
  • Salesforce proficiency
  • Sales & Relationship Building

Timeline

Sales Support Representative

Build.com/Ferguson
04.2021 - Current

Server

Red lobster
06.2016 - 03.2018

SALES ASSOCIATE

Rue 21
08.2015 - 06.2016

Shift Leader

Carls Jr
09.2014 - 03.2018

GENERAL MANAGER

Carls Jr
09.2014 - 03.2021

High School Diploma -

Pleasant Valley High School

Similar Profiles

CREATE PROFILE
Celine Struble