Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
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CELINE SARRONDO

Winnipeg,MB

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experienced in busy hospitality settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

4
4
years of professional experience

Work History

Accounting

Gauthier Auto Group
03.2024 - 01.2025
  • Liaised with accounting manager to formulate department and fixed asset budgets.
  • Contributed to hiring, training and development of accounting teams.
  • Created organizational structures to improve accounting and finance functions.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Assessed financial, accounting, and budgetary systems.
  • Communicated with project accounting about monthly subcontractor billings and pay applications.
  • Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
  • Assisted accounting department to make phone calls and collect payments.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Managed front desk operations for busy automotive dealership, expertly handling a 60-line switchboard system while maintaining a polished, professional demeanor for all guest interactions
  • Coordinated daily mail services, including time-sensitive courier deliveries, ensuring seamless communication between departments, customers, and external partners
  • Utilized Microsoft Office Suite (Excel, Word, Outlook) for diverse administrative tasks including appointment scheduling, document preparation, and maintaining departmental calendars
  • Developed streamlined process for routing calls and messages to sales team members, improving response time and customer satisfaction
  • Collaborated with service, sales, and management teams to ensure smooth interdepartmental communication and exceptional customer experience

Lounge Server

Earls Restaurants
10.2021 - Current
  • Welcomed and assisted guests, ensuring a positive and memorable experience.
  • Managed reservations and bookings, coordinating with other departments to fulfill guest requests.
  • Handled payments, invoices, and billing inquiries accurately and efficiently.
  • Maintained a clean and organized environment, contributing to a welcoming atmosphere.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Cultivated warm relationships with regular customers.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Supported needs of 10+person wait staff who attended to specific needs of countless customers daily for casual upscale restaurant with social relevancy and intentionality.

Payroll Accountant

Earls Restaurant
11.2021 - Current
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Used advanced software to prepare documents, reports, and presentations.
  • Gathered financial information, prepared documents, and closed books.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Tracked funds, prepared deposits and reconciled accounts for 100+ members of staff with consistent turnover

Education

Bachelor of Arts - Political Studies and Economics

University of Manitoba
Winnipeg, MB
03-2023

International Baccalaureate High School Diploma -

Miles Macdonell Collegiate
Winnipeg, MB
01.2018

Skills

  • Exellent communication and interpersonal abilities
  • Skilled in utilizing Microsoft Office 365 tools
  • Exceptional customer service
  • Skilled in coordinating hospitality logistics
  • Event setup and breakdown coordination
  • Knowledge of premium guest services
  • Cultural awareness
  • Team collaboration and cross-departmental coordination
  • Discretion and professionalism
  • Stress management during high-pressure situations
  • Adaptability in fast-paced environments
  • Database management and guest tracking systems
  • Multitasking and time management

LANGUAGES

English
Filipino
French (basic)

Interests

  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • WTF Recognized Black Belt in Taekwondo
  • Organized 'Earls FC' Soccer Team

Timeline

Accounting

Gauthier Auto Group
03.2024 - 01.2025

Payroll Accountant

Earls Restaurant
11.2021 - Current

Lounge Server

Earls Restaurants
10.2021 - Current

Bachelor of Arts - Political Studies and Economics

University of Manitoba

International Baccalaureate High School Diploma -

Miles Macdonell Collegiate

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CELINE SARRONDO