Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celine Musanisimbi

Surrey,BC

Summary

I have Permanent Resident status and a Diploma in Immigration Assistant with skills in Case Management, Client Communication and Documentation. Currently working as a Support Worker, I bring strong interpersonal and organizational abilities. I am eager to transition into the immigration field, leveraging my education and experience to support clients navigating immigration processes while ensuring a positive and professional experience for diverse individuals and families.

Overview

3
3
years of professional experience

Work History

Support Worker

Pandora Services
New Westminster, British Columbia
06.2023 - Current
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Supported clients to access education, training or employment opportunities.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Assisted clients with personal care, such as showering and dressing.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Developed and implemented individual care plans in collaboration with healthcare professionals.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.

Volunteer

Revival Access Organization
Surrey, British Columbia
02.2022 - Current
  • Greeted visitors on Sundays and provided them with information about services or other activities available at the church.
  • Attended meetings with pastors to discuss goals for upcoming programs or initiatives that benefit the congregation.
  • Helped maintain the church facilities by cleaning, repairing furniture and fixtures, painting walls, mowing lawns.
  • Maintained records of attendance at weekly services and special events held at the church.
  • Set up audio and visual equipment needed for worship services or conferences held at the church.
  • Coordinated volunteers for various projects within the church such as food drives or volunteer days in impoverished areas.
  • Served meals to homeless people in partnership with local charities during holidays or special occasions.
  • Created informational flyers and brochures to promote upcoming events at the church.
  • Participated in outreach initiatives to engage new members of the congregation through activities such as visiting hospitals and nursing homes.
  • Assisted with fundraising efforts by soliciting donations from church members and the local community.
  • Assisted with childcare and enabled parents to attend church services without distraction.
  • Monitored children entering, during and after weekly youth programs.
  • Supervised children in children's room during long services to promote good behavior.
  • Attended missionary trips to various areas to help natives learn about religion and complete charity work.
  • Visited with housebound individuals to offer physical assistance, social interaction and emotional support.

Case Manager Intern

WestSun Immigration Services
Burnaby, British Columbia
11.2024 - 12.2024
  • Prepare and review immigration application forms and documents
  • Assist clients in completing visa and immigration paperwork.
  • Communicate with clients to gather necessary documentation
  • Monitor and track case progress and deadlines
  • Provide clients with updates on their immigration status
  • Assist in organizing and maintaining client files and records
  • Schedule appointments and interviews for clients
  • Prepare legal documents for submission to immigration authorities
  • Respond to inquiries from clients regarding immigration applications
  • Assist with gathering evidence and preparing supporting documents
  • Translate documents or communications when necessary
  • Collaborate with immigration lawyers to ensure case preparedness

Customer Service Representative

Air Canada
Richmond, British Columbia
04.2022 - 05.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Diploma - Immigration Assistant

Cdi College
Burnaby, BC
12-2024

Bachelor of Science - Computer Science And Technology

Guilin University of Electronic Technology
China
10-2020

Skills

  • Mental health assistance
  • Spreadsheet development
  • Documentation
  • Health and safety awareness
  • Clean driving record
  • Skill development
  • Budgeting and financial management
  • Crisis intervention
  • Risk management
  • Transportation assistance
  • Behavioral support
  • Active listening
  • First aid and CPR
  • Documentation and reporting

Timeline

Case Manager Intern

WestSun Immigration Services
11.2024 - 12.2024

Support Worker

Pandora Services
06.2023 - Current

Customer Service Representative

Air Canada
04.2022 - 05.2023

Volunteer

Revival Access Organization
02.2022 - Current

Diploma - Immigration Assistant

Cdi College

Bachelor of Science - Computer Science And Technology

Guilin University of Electronic Technology

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Celine Musanisimbi