Celine Guillemette
Callander,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Ambitious and accomplished in surpassing targets. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales and Leasing Consultant
True North Chevrolet Cadillac Ltd.
10.2019 - Current
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Built and maintained strong relationships with potential customers and families to increase sales and customer service levels
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Communicated effectively with management, customers and on-site associates.
- Collected and maintained careful records of desired outcomes and details from customers and management
- Coordinated appointments to show available products
- Delivered on-call service for customers and potential customers related to internet leads
- Generated leads for sales through cold calls and referrals.
- Managed Fleet Industry products and requests for businesses and government requests
Financial and Customer Service Manager
Stromatolites Service Consulting Inc
07.2014 - 10.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Aided senior leadership during executive decision-making processes and generated reports to recommend corrective actions and improvements.
Project Manager Consultant
Stroma Service Consulting Inc.
10.2013 - 07.2014
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Chemical Customer Service Coordinator
Tembec
10.2013 - 07.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Order Desktop Provisioning Analyst
Ministry of Government and Consumer Services
05.2009 - 03.2012
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
Education
Certified - Motor Vehicle Sales
Ontario Motor Vehicle Industry Council
Online10.2019
Chemical Engineering Technologist - Chemistry
College Boreal
Greater Sudbury, ON04.2006
Environmental Chemical Technician - Chemistry
College Boreal
Greater Sudbury, ON04.2004
Skills
- Bilingual: French and English
- Registration Paperwork
- Strategic Negotiations
- Consultative Sales Approach
- Office Organization
- Delivery Schedules
- Client Needs Assessment
- Term Negotiations
- Quantity Tracking
- Microsoft Office
- Customer Service
- Vendor Relationship Management
- Internet Communication
- Creative and Adaptable
- Coordinate Documents
- Employee Motivation and Guidance
- Terms Explanation and Enforcement
- Cloud-Based File Management
Activities and Volunteering
2019-PRESENT
SOCIAL COMMITTEE MEMBER, True North Chevrolet Cadillac Ltd.
North Bay, ON
2013 - 2019
GIRL GUIDES OF CANADA, Leader, Treasurer, Program Trainer
Callander, ON
2011-2012
BOARD OF DIRECTORS FOR CROSSROADS CO-OPERATIVE HOUSING, Bunting Drive
North Bay, ON
2012-2013
SOCIAL COMMITTEE MEMBER, Ministry of Government Services
North Bay, ON
2004-2005
CONFERENCE ORGANIZING COMMITTEE MEMBER, College Boreal
Greater Sudbury, ON
Timeline
Sales and Leasing Consultant
True North Chevrolet Cadillac Ltd.
10.2019 - Current
Financial and Customer Service Manager
Stromatolites Service Consulting Inc
07.2014 - 10.2019
Project Manager Consultant
Stroma Service Consulting Inc.
10.2013 - 07.2014
Chemical Customer Service Coordinator
Tembec
10.2013 - 07.2014
Service Order Desktop Provisioning Analyst
Ministry of Government and Consumer Services
05.2009 - 03.2012
Certified - Motor Vehicle Sales
Ontario Motor Vehicle Industry Council
Chemical Engineering Technologist - Chemistry
College Boreal
Environmental Chemical Technician - Chemistry
College Boreal
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