CÉLINE GINGRAS
Barrie,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Manager
Health For Life/Feet For Life Medical LTD
03.2023 - Current
- Assuring rooms are fully stocked and ready for each day.
- Support staff for nurses ie. retrieving products and supplies for nurse during treatment when required.
- Swapping for next patient rooms when required.
- Implemented organizational techniques to improve clinic operations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Collaborated with other healthcare providers to ensure seamless coordination of care for patients.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Managed a diverse team of medical professionals and support staff.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Successfully managed clinic resources allocation for maximum efficiency.
- Performed opening and closing duties for entire clinic.
- Reduced tool/product loss by conducting regular inventory checks and maintaining accurate records of borrowed items.
- Enhanced autoclave efficiency by optimizing operational procedures and implementing routine maintenance schedules.
- Skilled at working independently and collaboratively in a team environment.
- Processing and sterilizing tools efficiently.
- Answering incoming call and email's and relaying messages.
- Day to day operations.
Sale Associate, Key Holder
Mindgames
11.2021 - 12.2023
- Assisting customers, Cash handling, Cleaning and sanitizing, Opening/closing duties
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Justice
12.2017 - 05.2018
- Assist customers with sales, Cash handling (point of sales experience)
Sales Representative
LA Fitness
02.2017 - 07.2017
- Membership recruitment, Membership sales, Cash handling
Customer Service, Key holder
Body Fit Health Club
01.2013 - 01.2015
- Membership sales, Juice bar sales, Gym maintenance, Cash handling
Education
Advanced Diploma - Esthetics And Nail Care Technology
CTS Canadian Career College
Barrie04.2023
Georgian College
01.2017
Uxbridge Secondary School
01.2015
Skills
- Problem solving
- Bookkeeping
- Hyper focus
- Social media communication
- Computer navigation
- Organized
- Fast-paced learning
- Report and document perpetration
- Creative thinking
- Time management
- Record management
- Team player
- Multitasking
- Reliable
Accomplishments
Employee of the month on multiple occasions
Related Experience
- Reception / Administration, Promptly greeted clients/members., Recorded personal and medical information., Provided information in person, by telephone, or email., Performed general office administration: incoming/outgoing mail, matched up and filed documents., Directed calls., Maintained front desk area.
- Customer Service / Sales, Advised customer on services/products and quoted prices., Process member payments., Operated cash registers; performed debit/credit transactions., Advertised in-store promotions.
References
- Jonathan Fletcher, 416-828-5229
- Kaitlyn Rybka, 705-948-9098
Languages
English
Native or Bilingual
French
Elementary
Certification
CPR, Interprofessional Collaborationfor Health Providers Course, AODA, Mealth Health Support Training.
Timeline
Clinic Manager
Health For Life/Feet For Life Medical LTD
03.2023 - Current
Sale Associate, Key Holder
Mindgames
11.2021 - 12.2023
Sales Associate
Justice
12.2017 - 05.2018
Sales Representative
LA Fitness
02.2017 - 07.2017
Customer Service, Key holder
Body Fit Health Club
01.2013 - 01.2015
Advanced Diploma - Esthetics And Nail Care Technology
CTS Canadian Career College
Georgian College
Uxbridge Secondary School
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