Hi, I’m
Celine Gero
Toronto,ON
Summary
Highly motivated Merchandiser and Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
6
years of professional experience
Work History
Ardene900 Dufferin Street
Sales Associate, Merchandiser, Key Holder
12.2021 - Current
Job overview
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prioritized helping customers over completing other routine tasks in store.
- Perform and document hourly audits
Bath & Body Works3401 Dufferin Street
Sales Associate and Merchandiser
10.2021 - 01.2022
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed returns, exchanges and refunds in accordance with store policy.
Canadian Shoe OutletToronto, ON
Sales Associate
08.2019 - 02.2020
Job overview
- Relied upon to open and close as keyholder
- Built relationships with customers to encourage repeat business.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed strong rapport with customers and created positive impression of business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Payless Shoe SourceToronto, ON
Sales Associate
05.2018 - 02.2019
Job overview
- Relied upon to open and close as key holder
- Perform daily audits
- Create appealing displays
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
No Degree from Social Service Worker
04.2019
George Brown CollegeToronto, ON
No Degree from American Sign Language And Deaf Studies
04.2015
James Cardinal McGuigan Catholic High SchoolToronto, ON
High School Diploma
06.2013
Skills
- Stocking and Receiving
- Product Sales
- Conflict Resolution
- Loss Prevention
- Product Merchandising
- Documentation And Reporting
- Store Organization
- Team Cooperation
- Problem-solving skills
- Team Leadership
- Organization
- Reliable and Responsible
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Sales Associate, Merchandiser, Key Holder
Ardene
12.2021 - Current
Sales Associate and Merchandiser
Bath & Body Works
10.2021 - 01.2022
Sales Associate
Canadian Shoe Outlet
08.2019 - 02.2020
Sales Associate
Payless Shoe Source
05.2018 - 02.2019
Seneca College of Applied Arts And Technology
No Degree from Social Service Worker
George Brown College
No Degree from American Sign Language And Deaf Studies
James Cardinal McGuigan Catholic High School
High School Diploma