Céline BAILLY
Montreal
Summary
Experienced account management professional prepared for leadership in client relations and team development. Skilled in strategic planning, customer engagement, and performance optimization. Strong focus on team collaboration, adaptability, and achieving results. Reliable, flexible, and capable of navigating changing needs with excellent communication and problem-solving abilities. Leads development and execution of continuing medical education programs, including learning activities, advisory boards, webinars, and practice assessments. Works closely with project coordinators and Vice Presidents, serving as a liaison between the company and key clients to ensure alignment with internal and external objectives. Primary point of contact for a client on their key account, successfully collaborating with various profiles such as physicians, medical writers, suppliers, accrediting bodies, medical associations, and physician organizations.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
EOCI Pharmacomm Ltd
10.2022 - Current
- Developed long-lasting client relationships by providing high quality customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of projects and services to clients.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Built relationships with customers and community to promote long term business growth.
- Lead the development on a variety of projects related to their key accounts
- Ensure projects are moving forward on schedule and keeping within budget
- Develop an understanding of the scientific and commercial background of their key accounts (clinical trial, drug landscape, challenges, and opportunities, etc.)
- Lead calls with clients and faculty/scientific committee members on key accounts
- Provide input and suggestions on content (agenda, learning objectives, titles, etc.)
Project Manager
EOCI Pharmacomm Ltd
09.2020 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Account Manager
Ogilvy Health
03.2018 - 09.2020
- Main day-to-day lead for project management, responsible for following the process from project initiation to delivery
- Manage priorities and maintain client relationship in regard to ongoing projects
- Support the Account Team in managing all of the brand's projects
- Ensure delivery of high quality communication products, on time and on budget, while managing and ensuring quality of services to Clients & knows where projects are at all times (attention to detail, updated status and budget reports, organized communication, responsiveness)
- Coordinating efforts of the projects between creative, studio, clients, programmers etc
- Support Account Team in the development of brand strategic plan
- Financial follow-up and billing requests (including budgets recaps and flag overages to Account team)
- Experience in building estimates and managing project profitability, financial management abilities
- Digital understanding (Applications, 3D videos, Virtual Reality, Augmented Reality, Mixed Reality, Websites, sales aids…)
Medical & Digital Project Manager
Trois Prime
01.2017 - 03.2018
- Management of digital projects for the pharmaceutical industries & coordination between client and developer teams
- Business development
Junior Product Manager in Cardiology
AstraZeneca
11.2015 - 12.2016
- Creation and development of digital & marketing tools
- Organization of training seminars for the sales team
- Support the team in the development of the brand strategic plan
Research Assistance - Internship
Telomere Diagnostics, Inc.
01.2015 - 08.2015
- Optimization of the clinical study which aims to evaluate telomere length variation using molecular and biochemical approaches
Education
MBA Advanced Master's Degree - Biotechnology & Management
Grenoble Ecole De Management (GEM)
Grenoble, France01.2016
Master 2 - Organic Chemistry & Biochemistry
Université Pierre Et Marie Curie (UPMC)
Paris, France01.2015
Skills
- Account & Project Management
- Teamwork and collaboration
- Prioritization
- Independent Work
- Problem-solving
- Multitasking and organization
- Goal-oriented mindset
- Client relationships
- Professionalism and etiquette
- Adaptability and flexibility
- Fast learner
- Molecular Chemistry
- Biochemistry
- Health Authority Knowledge (PAAB)
Personal Information
Driving License
Languages
English
Native or Bilingual
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsCompany CulturePaid sick leaveCareer advancementTimeline
Senior Account Manager
EOCI Pharmacomm Ltd
10.2022 - Current
Project Manager
EOCI Pharmacomm Ltd
09.2020 - 09.2022
Account Manager
Ogilvy Health
03.2018 - 09.2020
Medical & Digital Project Manager
Trois Prime
01.2017 - 03.2018
Junior Product Manager in Cardiology
AstraZeneca
11.2015 - 12.2016
Research Assistance - Internship
Telomere Diagnostics, Inc.
01.2015 - 08.2015
MBA Advanced Master's Degree - Biotechnology & Management
Grenoble Ecole De Management (GEM)
Master 2 - Organic Chemistry & Biochemistry
Université Pierre Et Marie Curie (UPMC)
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