Celine Aubin
Red Deer
Summary
Results-driven professional with a proven ability to deliver exceptional customer service, foster team collaboration, and drive sales growth. Skilled in business development, bilingual communication, and efficient time management.
Results-driven professional with a strong background in business development and customer relationship management. Known for effective communication and adaptability, consistently improving customer satisfaction and retention through tailored solutions and exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Red Deer Acura
Red Deer
10.2025 - Current
- Maintained accurate records of sales activities and customer interactions to track performance.
- Utilized CRM software to manage customer relationships and streamline sales processes.
- Provided expert advice to customers about financing options and vehicle features.
- Delivered exceptional customer service, earning positive feedback and testimonials.
- Provided detailed product information to customers, including features, prices, and availability.
Service Support Analyst
PBS Systems
Calgary
10.2022 - 08.2023
- Delivered exceptional customer service, earning positive feedback and testimonials.
- Ensured client satisfaction through timely follow-ups and issue resolution.
- Improved first-contact resolution by promoting team collaboration and knowledge sharing.
- Provided bilingual training on the Service module to customers across Canada.
- Documented and investigated issues, escalating as needed to appropriate teams.
- Maintained up-to-date process documentation within the department.
- Responded promptly to internal and external training requests.
- Conducted nationwide training sessions in French, enhancing dealership efficiency and smooth software implementation.
BUSINESS DEVELOPMENT REPRESENTATIVE
Charlesglen Toyota
Calgary
03.2022 - 07.2022
- Handled customer inquiries via phone and online with timely, accurate responses.
- Built and maintained client relationships, increasing customer retention.
- Provided expert advice through up-to-date product knowledge.
- Identified and addressed customer needs, improving satisfaction.
- Followed up with potential clients, driving sales growth and business development.
BUSINESS DEVELOPMENT REPRESENTATIVE
Courtesy Chrysler
Calgary
09.2021 - 03.2022
- Resolved customer inquiries quickly, boosting satisfaction and retention.
- Utilized call scripts to enhance customer engagement and interactions.
- Supported online purchases, contributing to sales growth and a better user experience.
- Maintained accurate client records, improving data integrity and service efficiency.
FLORAL AND PRODUCE SPECIALIST
Save On Foods
Red Deer
02.2019 - 04.2021
- Maintained a variety of potted plants with proper care.
- Designed floral arrangements, gift baskets, and fruit baskets.
- Managed orders for flowers and plants based on sales trends.
- Built rapport with customers, fostering lasting relationships.
Education
Bachelor of Music -
University of British Columbia
Vancouver 09.2023 - 04/2025
Skills
- Customer Service
- Business Development
- Training
- Documentation
- Sales
- Data Management
- Problem Solving
- Communication
- Leadership
- Teamwork
- Adaptability
- Attention to Detail
- Empathy
Languages
- English
- French
Timeline
Sales Consultant
Red Deer Acura
10.2025 - Current
Bachelor of Music -
University of British Columbia
09.2023 - 04/2025
Service Support Analyst
PBS Systems
10.2022 - 08.2023
BUSINESS DEVELOPMENT REPRESENTATIVE
Charlesglen Toyota
03.2022 - 07.2022
BUSINESS DEVELOPMENT REPRESENTATIVE
Courtesy Chrysler
09.2021 - 03.2022
FLORAL AND PRODUCE SPECIALIST
Save On Foods
02.2019 - 04.2021