Celina Kyle Sison
Etobicoke,Canada
Summary
Flexible Flight Attendant that is willing to learn and experience new things. I'm hardworking, responsible, organized and punctual. I believe my organizational skill, leadership, positive attitude, customer service skill and punctuality will be my asset in a company.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
Westjet
Mississauga, ON
09.2018 - Current
- Provides world class hospitality and guest experience
- Customer service skill to diffuse any abnormal situation
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays
- Inspected interior of aircraft prior to, during and after flights to check for proper stowing of emergency equipment
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
Learning Ambassador
Amazon.ca
Etobicoke, ON
09.2021 - 03.2022
- Part of the training department and responsible for the new hires
- Provides process training to current associates during the course of the year
- Serves an on-going trainer, an informal area mentor, and a front-line point of contact for all associates
- Training new associates takes priority over all other activities with the only exceptions being approved by the Site Leader to support extra ordinary volume spikes
Warehouse Associate
Amazon.com
Etobicoke, ON
10.2020 - 02.2022
- Pick to buffer: Checks the label of the package
- Lifts and carry packages to put and organize on the right number racks
- Stow: Lifts and carry packages to put in the right bag for deliver
- Induction: Scans the packages to put the right label
- Pick and Stage: Lifts a bag that weighs50lbs or more to put on the cart
- Ready for delivery
- Audit: Makes sure all the carts of packages and bags are in correct location
- Gate keeper: Makes sure all the routes are all labelled correctly for the associates and drivers
- Problem Solving: Makes sure missing packages are found and in the correct location
- Solves all the problems of other associates
- Top Performer for Stow and Pick & Stage
- Co-Chair of JHSC
Seasonal Learning Coordinator
Amazon.com
Etobicoke, ON
09.2021 - 12.2021
- Coordinates with Learning Ambassadors to provide great experience with assisting new hires
Customer Service Agent
Westjet
Mississauga, Ontario
03.2017 - 09.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Guest Experience Leader
McDonalds Canada
Toronto, Ontario
09.2015 - 09.2017
- Attended staff meetings regularly to stay informed of changes within the organization.
- Provided assistance to customers with questions or concerns about their visit.
- Communicated effectively with other departments regarding guest needs and requests.
Education
Some College (No Degree) -
Seneca College of Applied Arts And Technology
Toronto, ONSkills
- Compliance and regulations
- Radio etiquette
- Reports and documentations
- Conflict mediation
- Cultural sensitivity
- Grooming and personal hygiene
- Assertiveness
- Special needs assistance
- Reliability and punctuality
- Maintenance requests
- Emergency procedures
- Resource allocation
- Security measures
- Food and beverage service
- Initiative-taking
- Discretion and confidentiality
- Relationship management
- Employee interaction
- Safety awareness
- Vehicle checklists and audits
- Company policy adherence
- Quality control
References
available upon request
Timeline
Learning Ambassador
Amazon.ca
09.2021 - 03.2022
Seasonal Learning Coordinator
Amazon.com
09.2021 - 12.2021
Warehouse Associate
Amazon.com
10.2020 - 02.2022
Cabin Crew Member
Westjet
09.2018 - Current
Customer Service Agent
Westjet
03.2017 - 09.2018
Guest Experience Leader
McDonalds Canada
09.2015 - 09.2017
Some College (No Degree) -
Seneca College of Applied Arts And Technology