Celina Fox
Calgary,Canada
Summary
Dynamic, customer focused sales professional with over 6 years of retail experience. Skilled in fostering strong customer relationships and delivering exceptional service, with proven abilities to thrive in fast paced environments while effectively multitasking, and consistently meet and exceed sales targets. Committed to driving revenue growth and enhancing customer satisfaction, using results oriented approaches and deep understandings of client needs. Recognized for consistently achieving and surpassing performance goals while contributing to team success.
Overview
9
9
years of professional experience
Work History
Stylist/Sales Associate
Levi Strauss
02.2025 - Current
- Delivered personalized styling services to customers, promoting confidence and through Levi's iconic denim and apparel
- Maintain product knowledge to drive sales and educate customers on fits, fabrics, trends and proper product care
- Collaborated with team members to create an inviting and comfortable experience aligned with Levi's values of authenticity and sustainability
- Remain informed on current product knowledge to boost sales and guide customers on styles, materials, and fashion trends
- Contribute to visual presentation by keeping displays consistently styled, maintained, and aligned with seasonal themes
Seasonal Cashier/Barista
mercato fresh
09.2023 - 02.2024
- Prepared and served specialty coffees, teas, and seasonal beverages, ensuring to follow regulations and cleaning procedures
- Delivered friendly, and efficient customer service in a fast paced, community market environment
- Accurately handled cash and card transactions, balanced the tills, and regularly prepared cash deposits throughout work hours as needed
- Supported smooth store operations during holiday seasons through flexibility, teamwork, and initiative
Seasonal Customer Service Representative/Sales Associate
Weed Man Turf Ops
02.2023 - 05.2023
- Manage large amounts of incoming calls and building lasting customer relationships
- Identify/assess customers needs and handle customer complaints, providing accurate suggestions and solutions
- Staying up to date/updating customers on the proper usage and handling of varied methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Process payments and determine appropriate custom pricing
Garden Centre/Seasonal Sales Associate/Cashier
Home Depot Canada
02.2022 - 08.2022
- Provide a pleasant shopping experience by greeting and engaging with all customers
- Identify the needs of customers and offer relevant product recommendations/ proper usage and handling
- Increase sales and profit by upselling and notifying customers on current sales and promotions
- Produce shipment orders to be sent to store or home address and follow up on delivery processes
- Balance multiple roles and provide aid in other store areas when needed
- Regularly stocking shelves and keeping area clean and organized
Front Desk Cosmetic Sales Associate & Lead Merchandiser
Shoppers Drug Mart
04.2017 - 10.2021
- Top Sales Associate - (2020) 10% increase in total department sales, resulting in highest annual department sales to date date & increasing total department earnings by 10%
- Social Media Manager - Regularly create and design new, engaging and original content to promote various brands and products through the official Store Social Media accounts.
- Greet guests and customers entering the store, in a kind, enthusiastic, and approachable manner
- Keep front entrance and desk t in a clean and organized fashion, ensuring a good first impression for all customers
- Carry out customer consultations, providing relevant information and product recommendations
- Develop lasting relationships with customers through knowledgeable, honest and caring interactions
- Meet Brand Representatives to discuss new products, promotions & sale trajectories, and effectively relay information to the rest of team
- Preparing and dispersing weekly orders by sorting heavy loads and shipments, accurately organizing merchandise
- Portable Data Collection Terminal (PDT)
- Adjustments of Product Pricing, On Hand(OH), Cycle Counts
Cashier/Merchandiser
Rexall
05.2017 - 04.2018
- Perform stock work, planograms, display assembly, price markdowns
- Routinely determine low stock throughout store & create orders accurately to fill merchandise
- Resolve customer complaints and provide relevant information
- Handle cash, credit, or check transactions with customers
- Process returns, refunds and exchanges
Education
ESTHETICS (DCS / DEC) -
St. Clair College
Chatham-Kent, ON08.2019
BUSINESS- ACCOUNTING - Post-secondary education
St. Clair College
Chatham-Kent, ON04.2018
Skills
- Point of sale systems
- Adaptable and flexible
- Task Oriented
- Client relationship building
- Upselling strategies
- Retail merchandising
- Problem-solving
- Product knowledge
- Social media promotion
- Interpersonal skills
Languages
English
Native or Bilingual
Timeline
Stylist/Sales Associate
Levi Strauss
02.2025 - Current
Seasonal Cashier/Barista
mercato fresh
09.2023 - 02.2024
Seasonal Customer Service Representative/Sales Associate
Weed Man Turf Ops
02.2023 - 05.2023
Garden Centre/Seasonal Sales Associate/Cashier
Home Depot Canada
02.2022 - 08.2022
Cashier/Merchandiser
Rexall
05.2017 - 04.2018
Front Desk Cosmetic Sales Associate & Lead Merchandiser
Shoppers Drug Mart
04.2017 - 10.2021
BUSINESS- ACCOUNTING - Post-secondary education
St. Clair College
ESTHETICS (DCS / DEC) -
St. Clair College