Celica Bonnell
Kamloops
Summary
Dynamic and results-oriented professional with extensive experience in traffic control and customer service. Excelled in enhancing safety and customer satisfaction, leveraging strong problem-solving skills and a friendly, positive attitude. Trained team members, significantly improving operational efficiency. Skilled in both team collaboration and inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Homemaker
Stay At Home Mom
01.2024 - Current
Traffic Control Person
Metro Traffic Control
05.2023 - 11.2023
- Maintained proper use of traffic control equipment, ensuring optimal visibility for drivers and pedestrians alike.
- Ensured pedestrian safety through careful management of crosswalks and foot-traffic areas near construction zones.
- Enhanced traffic flow by efficiently directing vehicles and pedestrians at construction sites.
General Laborer/ TCP
Wesgroup
12.2022 - 05.2023
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Lane Closure Technician
All Way Traffic Control
06.2022 - 12.2022
- Ensured effective communication with team members, leading to seamless coordination in high-pressure situations.
- Collaborated with project managers to develop comprehensive traffic control plans for various projects.
- Streamlined processes by maintaining organized inventory of all necessary supplies and equipment for job assignments.
- Assisted in training new team members on company procedures, enhancing overall productivity within the department.
Barista
New Amsterdam Cafe
03.2022 - 06.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assistant Manager
Kal Tire
11.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Traffic Control Flagger
All Way Traffic Control
05.2021 - 10.2021
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
Parts Advisor
Applewood Kia
02.2021 - 05.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
Barista
FIX Coffee House
09.2020 - 12.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cashier
Dollarama
09.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Barista
STARBUCKS COFFEE COMPANY
02.2020 - 09.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Manager
Tommy Gun's Original Barbershop
06.2019 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Parts Counter Person
Charter Buslines
03.2019 - 06.2019
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Tire Technician
Kal Tire
10.2018 - 02.2019
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2018 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Lot Attendant
Peace Arch Toyota
07.2018 - 09.2018
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2016 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
GED -
North Delta Secondary School
Delta, BC06.2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Certification
- BC (Class 7 N) Driver's License, Expires June 2026
- Traffic Control Persons, Expires June 2024
- Lane Closure Technician, does not expire.
Timeline
Homemaker
Stay At Home Mom
01.2024 - Current
Traffic Control Person
Metro Traffic Control
05.2023 - 11.2023
General Laborer/ TCP
Wesgroup
12.2022 - 05.2023
Lane Closure Technician
All Way Traffic Control
06.2022 - 12.2022
Barista
New Amsterdam Cafe
03.2022 - 06.2022
Assistant Manager
Kal Tire
11.2021 - 01.2022
Traffic Control Flagger
All Way Traffic Control
05.2021 - 10.2021
Parts Advisor
Applewood Kia
02.2021 - 05.2021
Barista
FIX Coffee House
09.2020 - 12.2020
Cashier
Dollarama
09.2020 - 11.2020
Barista
STARBUCKS COFFEE COMPANY
02.2020 - 09.2020
Manager
Tommy Gun's Original Barbershop
06.2019 - 08.2019
Parts Counter Person
Charter Buslines
03.2019 - 06.2019
Tire Technician
Kal Tire
10.2018 - 02.2019
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2018 - 10.2018
Lot Attendant
Peace Arch Toyota
07.2018 - 09.2018
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2016 - 07.2018
- BC (Class 7 N) Driver's License, Expires June 2026
- Traffic Control Persons, Expires June 2024
- Lane Closure Technician, does not expire.
GED -
North Delta Secondary School
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