Summary
Overview
Work History
Education
Skills
Timeline
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Celia Sandoval

Dinuba

Summary

Dynamic professional with extensive experience in customer service and data entry, notably at GPS Transport. Proven ability to manage high-stress situations while ensuring timely delivery and enhancing customer satisfaction. Bilingual in Spanish, skilled in multitasking and organization, with a strong focus on accuracy and effective communication.

Overview

22
22
years of professional experience

Work History

Accounting/Dispatcher

GPS Transport
09.2024 - 07.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.

Invoicing Clerk

Valley Packing Inc
05.2021 - 09.2024
  • Maintained accurate records of all transactions, updating the accounting system regularly.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
  • Expedited payment processing by accurately applying received payments to relevant invoices in the system.

Receptionist

Smile Care
08.2008 - 07.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Organized, maintained and updated information in computer databases.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Insurance Verification

Office Manager

Western Dental & Orthodontics
05.2003 - 08.2008
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Patient consultations

Education

General Studies

Dinuba Adult School
Dinuba, CA
05.2020

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Bilingual (Spanish)
  • Appointment scheduler
  • Verifying coverage
  • Multitasking and organization
  • Verbal and written communication
  • Teamwork and collaboration
  • Multitasking
  • Paperwork processing
  • Excellent communication

Timeline

Accounting/Dispatcher

GPS Transport
09.2024 - 07.2025

Invoicing Clerk

Valley Packing Inc
05.2021 - 09.2024

Receptionist

Smile Care
08.2008 - 07.2010

Office Manager

Western Dental & Orthodontics
05.2003 - 08.2008

General Studies

Dinuba Adult School

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Celia Sandoval