CELIA MUTATE
Timmins,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
SOBEY`S
01.2020 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Kitchen Helper
ARAMARK
05.2017 - 11.2020
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Learned other teammates' work tasks to train as backup.
- Cleaned and maintained work areas, equipment and utensils.
- Assisted in setting up and breaking down kitchen stations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Library Assistant
EDMONTON PUBLIC LIBRARY
06.2014 - 12.2016
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
Education
High School Diploma -
AUGUSTINEUM HIGH SCHOOL
WINDHOEK12.2009
Skills
- Complaint Resolution
- Data Entry
- Data Collection
- Appointment Scheduling
Languages
English
Professional Working
Timeline
Customer Service Representative
SOBEY`S
01.2020 - 09.2023
Kitchen Helper
ARAMARK
05.2017 - 11.2020
Library Assistant
EDMONTON PUBLIC LIBRARY
06.2014 - 12.2016
High School Diploma -
AUGUSTINEUM HIGH SCHOOL
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