Celia Lugo
Woodland,CA
Summary
A dedicated professional with over a decade of experience in different office environments excelling at customer service and organizational management. Articulate communicator with natural leadership skills and team-building expertise demonstrated through 10-plus years of experience in office environments. Possess a robust skillset in organizational management, problem-solving, and leadership. History of improving processes and increasing team efficiency. Organized coordinator with noted experience in administrative management, efficiently and accurately managing records and databases. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
11
11
years of professional experience
Work History
Intake and Office Coordinator | (CARE)
University of California Davis
05.2022 - Current
- Provide short-term counseling, confidential and immediate front-line crisis intervention, and facilitate triage of callers and visitors needing support with difficult and sensitive issues while using interpersonal skills
- Listen and respond to concerns of personal and social problems of students from diverse backgrounds by identifying challenges and needs, developing solutions, and making referrals
- Effectively and positively collaborate and build relationships with campus partners such as OSSJA, Aggie Compass, HDAPP, SHCS, CCC, and LGBTQIA resource center
- Compose and update internal forms, outreach written materials, reports, and correspondence
- Facilitated department retreat to build group dynamics, and support organizational goals and objectives
- Present client service survey data, to discuss program services
- Compile program evaluations and assessments, analyze assessment data, and develop reports on program activities via Qualtrics to meet the needs of the program and meet project schedule
- Took the initiative to design, organize, and deliver various outreach, education/training programs, and other projects in collaboration with other units on campus, like the Bienvenida
- Organized confidential student information into a database for record and filing of sensitive documentation applying FERPA and Privacy Act regulations, utilizing sound judgment when managing confidential information
- Maintain a monthly spreadsheet on-call advocate calendar for after-hours and weekend coverage for advocacy support
- An active volunteer planning of Chi/Lat Graduation Celebration in support of celebrating students' success
Administrative Secretary
Yolo County Office of Education
06.2017 - 05.2022
- Managed various software programs such as Outlook, Microsoft Excel, Microsoft Word, Teams, Teamworks, Facilitron, financial systems, and more
- Organized multiple simultaneous construction projects throughout 20 YCOE sites
- Supported and planned events of various levels of complexity as Conference Center Coordinator
- In addition to keeping track of project funding, and posting information on website
- Verify all contracts are executed appropriately and in compliance and are part of site's Master Plans to meet school program's objectives and goals
- Managed budget and budget development for department
- Overseeing revenue and expenditure tracking, and managing purchases and invoices
- Implement department deadlines and procedures to disseminate information amongst staff and departments
- Supported/ advised STEM Girls and Kidders Go to College programs for K-12
- Led continuous improvement projects within department, organization committees, and partnering districts
- Work directly with district counterparts on projects and establish sustainable, and effective partnerships with community agencies
- Volunteered at community events and supported different programs within organization
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within organization
Office Coordinator
Sonoma State University
09.2013 - 05.2017
- Supervised office student staff, worked on staff scheduling, and streamlined processes and procedures for office
- Conducted interviews for student employees interested in working for department
- Assisted diverse student population with cover letters, resumes, and other materials
- Assisted as communication officer to disseminate information between management team and student employees to share important information and deadlines regarding employee training
- Assisted housing department to accommodate student employees' early move-in
- Recreated, organized, and coordinated student employee bi-annual student employee training, orientation, and workshops for over 350 student employees with more efficient and modified schedule
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Psychology, BA -
Sonoma State University
Rohnert Park, CA05.2017
Social and Human Services - Work Readiness 510A -
Berkeley City College
Berkeley, CA12.2022
Community Health 500A -
Berkeley City College
Berkeley, CA05.2022
Business -
American River College
Sacramento, CA12.2019
Skills
- Organization
- Customer Service
- Communication
- Analytical
- Collaboration
- Problem-Solving
- Time management
Technical Skills
- Microsoft 365/Office
- Word
- Excel
- PowerPoint
- Zoom
Pronouns
she/her/ella
Awards
- YCOE Employee of the Month - December 2020
- Community Health Worker - May 2020
- Peer Counselor Training - June 2022
- Mental Health First Aid - November 2022
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intake and Office Coordinator | (CARE)
University of California Davis
05.2022 - Current
Administrative Secretary
Yolo County Office of Education
06.2017 - 05.2022
Office Coordinator
Sonoma State University
09.2013 - 05.2017
Psychology, BA -
Sonoma State University
Social and Human Services - Work Readiness 510A -
Berkeley City College
Community Health 500A -
Berkeley City College
Business -
American River College
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