Celia Lopez
Redlands
Summary
Dynamic Central Scheduling Supervisor at Loma Linda University Shared Services, adept at enhancing operational efficiency through innovative staff training and process improvements. Recognized for exceptional problem-solving and customer service skills, successfully reducing overtime costs while maintaining high patient satisfaction. Proven ability to manage complex scheduling needs and foster effective teamwork.
Overview
14
14
years of professional experience
Work History
Central Scheduling Supervisor
Loma Linda University Shared Services
09.2015 - Current
- Conducted regular performance evaluations for staff members, providing constructive feedback and setting clear expectations to support continuous improvement.
- Improved overall department efficiency with the development of comprehensive staff training programs and resources.
- Acted as a liaison between central scheduling and other departments to ensure seamless coordination of appointments, resource allocation, and patient care.
- Managed staff schedules to ensure adequate coverage during all operational hours, reducing overtime costs and improving employee morale.
- Maintained an in-depth understanding of complex medical procedures and requirements, enabling the accurate scheduling of appointments according to the specific needs of each patient.
- Identified opportunities for process improvement through regular audits of scheduling practices, making data-driven adjustments as needed.
- Successfully managed high-stress situations involving schedule conflicts or urgent requests, taking decisive action while maintaining excellent communication with all parties involved.
- Streamlined the central scheduling process by implementing new software solutions and optimizing existing systems.
Central Scheduler
Loma Linda University Shared Services
11.2012 - 09.2015
- Scheduled patients for tests and consultations.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
Unit Secretary
Loma Linda University Children's Hospital
05.2011 - 11.2012
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Processed lab paperwork and requests according to physicians' orders.
Education
Diploma - Billing And Codiing
United Education Institute
San Bernardino, CA04-2011
Diploma - Medical Assistant
Skadron College
San Bernardino, CA08-2001
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Critical thinking
- Customer service and support
- Verbal and written communication
- Customer relations
- Office administration
- Patient scheduling
- Patient registration
- Project tracking
- Data entry
- Office management
- Staff management
- Scheduling
- Interpersonal relationships
Languages
Spanish
Native or Bilingual
Timeline
Central Scheduling Supervisor
Loma Linda University Shared Services
09.2015 - Current
Central Scheduler
Loma Linda University Shared Services
11.2012 - 09.2015
Unit Secretary
Loma Linda University Children's Hospital
05.2011 - 11.2012
Diploma - Billing And Codiing
United Education Institute
Diploma - Medical Assistant
Skadron College
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