Celia Larsen
Surrey,BC
Summary
Resourceful Customer Service Representative Assistant recognized for high productivity and efficient task completion.
Possess specialized skills in customer relationship management, problem resolution, and communication technologies.
Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Prioritize clear, effective communication to understand customer needs and provide tailored solutions.
I am able to manage multiple tasks at once.
I also have some years of experience in the painting trade.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
CSR /Assistant to the Office Administrator
Holland Plumbing Services Inc. 2019-current
Surrey, BC
11.2019 - Current
- Assisted customers with inquiries and provided product information.
- Managed appointment scheduling for service technicians and customers.
- Processed customer orders and ensured accurate entry into the system.
- Manage annual business licenses, permits for ex: technically safety, BSI, Cross Connections Control, inspections booking .
- Filing backflow testing results
- Contacting the city if they need to be involved
- Coordinating sub trade services if they are required such as vac trucks, or excavators
- Fleet vehicle insurance , fleet maintenance books for service
- Support for technicians out in the field. Gathering all the information needed to properly set them up for success on each job.
- Progress checking with each technian and keeping up with updates.
- Filing all receipts and purchase orders .
- Checking all purchase orders and confirming all purchase materials to ensure all product are charged correctly and returns are accounted for.
- Putting together labour hours and materials for invoicing and sending as approved.
- Assisted with marketing and website , in communication with firm that was hired to launch website and advertise.
- Timesheet logging for all technicians.
- Resolved customer complaints in an efficient and professional manner.
- Monitored incoming requests from customers via multiple channels like email, chat.
Education
Painting
Apprenticeship Under A Skilled Trades Worker
Surrey, BC 08.2015 - 12.2025
Skills
- Customer service
- Effective communication
- Problem solving
- Efficient while detailed orientated
- Effiencent as a painter
- Respectful and compassionate
Timeline
CSR /Assistant to the Office Administrator
Holland Plumbing Services Inc. 2019-current
11.2019 - Current
Painting
Apprenticeship Under A Skilled Trades Worker
08.2015 - 12.2025