Celia Filippa
Scarborough,ON
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments, that can adapt to any environment and position. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintain high-level customer satisfaction by smoothly resolving customer requests, needs and problems with a friendly and welcoming attitude.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Day Camp Counsellor
Camp Imani
Toronto, Ontario
06.2022 - 08.2022
- Maintained positive relationships with campers, staff, and families.
- Supported, listened, and encouraged children.
- Planned and led diverse activities to entertain children and promote core values.
- Kept all 100 campers and work areas neat, clean, and organized.
- Cooperated with other counselors and worked cohesively in order to keep an organized environment.
- Supervised camper activities and able to address behavioural issues while promoting fun, safety, and inclusivity.
Cashier and Customer Service
Just Hockey Source for Sports
Toronto, M3C 1V6, Ontario
09.2021 - 06.2022
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Bachelor of Arts - Humanities
University of Toronto
Toronto, ON04-2027
High School Diploma -
Don Mills Collegiate Institute
Toronto, ON06-2023
Skills
- Emergency Response
- Group activity implementation
- Peer Mentoring
- Complaint resolution
- Good communication
- Customer service
- Reliability
- Problem solving
- Organizational skills
- Picking and Packing
Languages
English
Native/ Bilingual
Greek
Native/ Bilingual
Certification
- Smart Serve Certified
Timeline
Day Camp Counsellor
Camp Imani
06.2022 - 08.2022
Cashier and Customer Service
Just Hockey Source for Sports
09.2021 - 06.2022
Bachelor of Arts - Humanities
University of Toronto
High School Diploma -
Don Mills Collegiate Institute
- Smart Serve Certified
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