Celia Drury
Toronto,ON
Summary
I'm a dependable, outgoing and highly motivated individual. I possess strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. I am a creative problem solver with strong analytical and critical thinking skills. I utilize my comprehensive knowledge of the Ontario Cannabis industry to support the ongoing strategic initiatives of the OCS.
Overview
6
6
years of professional experience
Work History
Coordinator, Customer Experience & Strategy
OCS
2020.08 - Current
- Prepare, proof and deploy all B2B communications.
- Manages Marketing & CRM Hub used for B2B communication deployment.
- Create and maintain internal Communication Planning Calendar, and Communication logs.
- Weekly Communication Recap & Reporting
- Provide cross functional departmental support with CSC, Content, Marketing and Merchandising for all B2B strategic initiatives.
- Edit, review all retailer facing documents across OCS platforms, such as OCS wholesale learn site and B2B portal.
- Create, write and edit department SOP's.
- Create CRM hub marketing lists & emails for quarterly Insights survey distribution.
- Team event planning
Admin Assistant to VP of Business Development
OCS
2018.11 - 2020.08
- Delivered high-quality administrative support and management, planning and policy assistance to C - suite executive and department leaders.
- Developed and edited executive communications and customer team department SOP's.
- Provided ongoing strategic alignment between multiple departments.
- Coordinated project management initiatives.
- Weekly consolidation of B2B reports
- Event Management
Communications Coordinator/Business Analyst
Suzy Shier
2017.05 - 2018.11
- Generated clear, concise and original verbiage for internal written communications.
- Edited and reviewed all internal operational content.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Developed weekly marketing and operational content for nationwide retail network.
- Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
- Addressed customer complaints promptly to preserve company integrity and image.
- Provided weekly financial reporting.
- Sweet IQ dashboard maintenance.
- Event Management
Education
Bachelor of Science - Psychology
University of Toronto
Toronto, ON06.2012
Skills
- Microsoft Office
- WordPress
- Excel
- Adobe Creative Suite
- Issue and Complaint Resolution
- CRM tool/ marketing organizational systems
- Google Analytics
Stand Up Comedy
I'm passionate about comedy! As a creative outlet I write, develop and perform original stand up comedy bits in the Toronto area.
Timeline
Coordinator, Customer Experience & Strategy
OCS
2020.08 - Current
Admin Assistant to VP of Business Development
OCS
2018.11 - 2020.08
Communications Coordinator/Business Analyst
Suzy Shier
2017.05 - 2018.11
Bachelor of Science - Psychology
University of Toronto
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