Celia Cerezo
Anaheim
Summary
Enthusiastic Young professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Self starter, with a passion for helping others. Motivated to learn, grow and excel as a contributing member to the Lululemon Team.
Overview
5
5
years of professional experience
Work History
Administrative Support Analyst
EXp Realty, LLC
10.2024 - Current
- Facilitated onboarding for new agents, ensuring compliance with licensing regulations.
- Ensured adherence to state and eXp Realty compliance standards and requirements.
- Developed engaging content for newsletters and social media, enhancing agent visibility.
- Managed Local Board Associations, overseeing audits, invoicing, and compliance processes.
- Acted as liaison for MLS Boards, agents, vendors, and non-eXp brokerages.
- Resolved customer support inquiries efficiently through specialized ticket tracking systems.
Sales Associate
TJX Companies
09.2022 - Current
- Enhanced customer satisfaction through expert product knowledge and attentive service.
- Ensured accurate sales transactions, maintaining cash register integrity efficiently.
- Resolved customer issues swiftly, boosting satisfaction and fostering loyalty.
- Organized store displays, increasing visual appeal and promoting targeted merchandise.
- Cultivated customer relationships, driving repeat business and store loyalty.
- Handled returns and exchanges, adhering to store policies effectively.
Deputy Clerk
State of South Dakota- Brown County Clerk of Courts
03.2023 - 10.2024
- Maintained case files, ensuring compliance with timelines and procedures.
- Ensured accurate document completion, signed and prepared receipts for case fees.
- Organized case papers, ensuring proper order and confidentiality of sensitive information.
- Entered personal data and court details into the computer system efficiently.
- Updated case files with dispositions and provided copies for referees as needed.
- Facilitated information distribution about court procedures to enhance customer service.
Admissions Counselor
Presentation College
04.2021 - 03.2023
- Evaluated admissions applications to determine eligibility for college programs.
- Reviewed student transcripts ensuring compliance with admission standards and requirements.
- Advised students on academic programs aligned with individual interests and career goals.
- Resolved curriculum inquiries promptly, enhancing student satisfaction and understanding.
- Maintained accurate student database, tracking all interactions and follow-ups effectively.
- Facilitated campus visits for prospective students, showcasing programs and facilities.
Education
Master of Science - Sports Performance And Leadership
Northern State University
Aberdeen, SD05-2026
Bachelor Of Science - Exercise Science
Presentation College
Aberdeen, SD05.2021
Diploma - undefined
Ruben S. Ayala High School
Chino Hills, CA06.2016
Skills
- Time management
- Organization skills
- Relationship building
- Clear communication
- Flexibility and adaptability
- Establish supportive and productive relationships with all team members
- Collaboration with team to ensure excellent guest experiences and support store operations
- Provide technical product education by articulating the value and benefit of the product
Timeline
Administrative Support Analyst
EXp Realty, LLC
10.2024 - Current
Deputy Clerk
State of South Dakota- Brown County Clerk of Courts
03.2023 - 10.2024
Sales Associate
TJX Companies
09.2022 - Current
Admissions Counselor
Presentation College
04.2021 - 03.2023
Bachelor Of Science - Exercise Science
Presentation College
Diploma - undefined
Ruben S. Ayala High School
Master of Science - Sports Performance And Leadership
Northern State University