Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Celestina Ube

Celestina Ube

Ontairo ,Toronto

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative

Foluk Agency
Toronto, ON
11.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Education

Diploma In Mechanical Engineering - Mechanical Engineering Technology

Delta State Polytechnic
Nigeria
06.2015

Skills

  • Paperwork Processing
  • Scheduling
  • Product Knowledge
  • Account updating
  • Appointment Scheduling
  • Call Management
  • Minute Taking
  • Project management abilities
  • Reading Comprehension
  • Client Relations

Languages

English
Full Professional

Timeline

Customer Service Representative

Foluk Agency
11.2023 - 03.2024

Diploma In Mechanical Engineering - Mechanical Engineering Technology

Delta State Polytechnic

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Celestina Ube