Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celestina Oropeza

Antioch

Summary

Dynamic professional with experience as a 911 Dispatcher at Contra Costa Sheriff Office, excelling in high-pressure environments. Proven critical thinking and active listening skills enhance emergency response coordination. Recognized for training teams and improving customer satisfaction as a Shift Supervisor at Starbucks, demonstrating strong teamwork and data entry proficiency.

Overview

9
9
years of professional experience

Work History

911 Dispatcher

Contra Costa Sheriff Office
04.2025 - Current
  • Operated multi-line phone systems to efficiently receive emergency calls.
  • Assisted in documenting incident details for accurate record-keeping and dispatching.
  • Collaborated with law enforcement and emergency services to coordinate response efforts.
  • Learned emergency protocols to ensure prompt and effective communication during crises.
  • Maintained composure while managing stressful situations and prioritizing urgent requests.

Shift Supervisor

Starbucks
05.2016 - 03.2021
  • Supervised daily operations to ensure team adherence to safety protocols and quality standards.
  • Coordinated shift schedules to optimize workforce efficiency and coverage during peak hours.
  • Trained new employees on operational procedures, enhancing team productivity and performance.
  • Resolved customer inquiries and issues promptly to maintain high satisfaction rates.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Game Advisor

GameStop
05.2016 - 01.2018
  • Guided customers in product selection, enhancing overall gaming experience and customer satisfaction.
  • Assisted in inventory management, maintaining optimal stock levels for popular gaming titles and accessories.
  • Conducted product demonstrations, showcasing features and benefits to engage potential buyers effectively.
  • Organized games according to corporate plans for regular displays and special promotions.

Education

High School Diploma -

Los Medanos College
Pittsburg, CA

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Computer skills
  • Teamwork and collaboration
  • Data entry proficiency
  • Customer service
  • Data collection
  • Documentation management

Timeline

911 Dispatcher

Contra Costa Sheriff Office
04.2025 - Current

Shift Supervisor

Starbucks
05.2016 - 03.2021

Game Advisor

GameStop
05.2016 - 01.2018

High School Diploma -

Los Medanos College

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Celestina Oropeza