Celestina Estrada
El Cajon
Summary
Dynamic professional with a proven track record in customer service management, evidenced by positive feedback from previous employers. Excelled in team building and supervision across various roles, enhancing operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor/Night Auditor
Best Western Plus Hotel
01.2024 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences.
Shift Supervisor
Five Below
01.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Shift Leader
Carl's Jr
01.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Food Service Worker
Sodexo USA
10.2019 - 07.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
General Studies
Cuyamaca College
El Cajon, CAHigh School Diploma -
Monte Vista High School
Spring Valley06-2007
Skills
- Customer service management
- Problem-solving skills
- Team building and supervision
- Cash handling accuracy
Timeline
Front Desk Supervisor/Night Auditor
Best Western Plus Hotel
01.2024 - Current
Shift Supervisor
Five Below
01.2023 - 01.2024
Shift Leader
Carl's Jr
01.2022 - 01.2023
Food Service Worker
Sodexo USA
10.2019 - 07.2021
General Studies
Cuyamaca College
High School Diploma -
Monte Vista High School
Similar Profiles
Rochelle JamesRochelle James
Airport Shuttle Driver / Front Desk Agent at Best Western Plus HotelAirport Shuttle Driver / Front Desk Agent at Best Western Plus Hotel
Tete Esther FrancisTete Esther Francis
Personal Care and Housekeeping at Best Western Plus HotelPersonal Care and Housekeeping at Best Western Plus Hotel
Carrienna JamesCarrienna James
Hotel Front Desk at Best Western Plus HotelHotel Front Desk at Best Western Plus Hotel
Jany LuyJany Luy
Breakfast Attendant at Best Western Plus HotelBreakfast Attendant at Best Western Plus Hotel
Reta HannaReta Hanna
Private Dog Sitter at Self Employed ServicesPrivate Dog Sitter at Self Employed Services