Celeste Yang

I am stable and detail-oriented, competent at word processing.

• Followed-up and composed correspondence.
• Entered, processed, and classified data.
• Administered arrangement for meetings, conferences, seminars and special events.
• Took charged of greeting lecturers and providing what participants need in sign language lesson.

I built positive relationships with clients by accomplishing project goals.

• Write advertising copy, short video script.
• Applied effective time management techniques to meet tight deadlines.
• Completed two major project of our biggest event which held every year.
• Skilled at working independently and collaboratively in a team environment.
• Building mutually beneficial relationships between Mirror Media and our customers by creating sutible image for their brand.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.

I am skilled at maintaining a good relationship with guests with the assistance of Mandarin.

• Greeted guests and give “Welcome Speech” upon arrival, offered assistance, and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Maintained clean and organized front desk areas to uphold polished company image.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Kept accounts in balance and ran daily reports to verify totals.
• Was awarded a five-star rating based on customer feedback after assisting a group from China, providing their needs which includes aranging birthday celebration.

I am adept at analyzing problems and working with team to develop solutions.

• News headlines & FB post brain storming.
• Sorted and organized files, spreadsheets, and reports.
• Took charge of a major project while working with Web Engineer, Director, UI Designer, UX Designer.
• Participated in workshops and presentations related to projects to gain knowledge.
• Facilitated successful completion of projects from concept to launch.
• Provided project progress updates and proposed solutions to issues.

I am an experienced hostel host, good at guiding and arranging travel schedule for customers.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Relayed guest comments or suggestions to hostel owner on duty for further action.
• Promoted business loyalty by fostering positive customer relationships.