Celeste McPeak
Renfrew,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Personable and professional with all interpersonal working relationships. Accountable for task management and adheres to deadlines. Calm under pressure while using critical thinking to resolve challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSA
Granite Ridge Care Community
11.2023 - 06.2024
- Increased client independence, providing emotional support and encouragement.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding during challenging situations.
- Enhanced client satisfaction by delivering compassionate and personalized care.
- Facilitated meaningful interactions between clients and their families, fostering strong relationships and ongoing support networks.
- Reduced behavioral issues with the implementation of positive behavior management techniques.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented crisis intervention strategies as needed to manage difficult behaviors or situations calmly and effectively.
- Improved daily living skills for clients through guidance in personal hygiene, meal preparation, and household chores.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to clients'' needs.
- Promoted a safe and comfortable environment with effective communication and active listening.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Ensured compliance with regulatory standards through timely documentation and reporting of incidents or concerns.
Childcare Coordination Supervisor
Anklebyters Childcare Ltd
09.2017 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Supervisor
Tim Hortons
06.2013 - 08.2017
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Mailroom Coordinator
Metroland Media
10.2008 - 07.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Bell High School
Nepean, ON06.1989
Skills
- Familiarity with Childcare Guidelines
- Childcare Operations
- Supervisor Communication
- Coordination
- Childcare Needs
- Childcare Programs
- Play Coordination
- Staffing Coordination
- Childcare Protocol Knowledge
- Childcare Requirements
- Childcare Fundamentals
- Supervisor
- Strong Work Ethic
- Patience and Tolerance
- Relationship Building
Certification
Responsible Adult course for childcare 2017
First Aid lvl C (childcare)2023
GPA -( Gentle Persuasion Approach ) 2024 Elderly
Languages
English
Timeline
CSA
Granite Ridge Care Community
11.2023 - 06.2024
Childcare Coordination Supervisor
Anklebyters Childcare Ltd
09.2017 - 06.2023
Customer Service Supervisor
Tim Hortons
06.2013 - 08.2017
Mailroom Coordinator
Metroland Media
10.2008 - 07.2012
High School Diploma -
Bell High School
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